1 Nickel

Two Dells not communicating

I have a Dell Inspiron desktop with Windows 7 and a Dell Inspiron laptop running Windows 10 connected to router via Ethernet. Both recognize each other in Explorer but both give me "cannot access" when trying to view files in shared folders. Diagnostics gives me "missing network protocols" but doesn't tell me where to get and install said protocols. Is there a fix for this, or other troubleshooting steps?

0 Kudos
1 Reply

RE: Two Dells not communicating


At the link below is information for sharing folders within Windows

How to Share Files and Folders

Setting up File and Print Sharing

Social Media Support
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
0 Kudos