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Dogidoright
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Unable to Connect to a Wireless Router

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I have
a Dell Studio XPS 8100 with 64 bit operating system, running Windows 7 Home
Premium w/ Service Pack 1. I purchased the computer in January 2011.

After
I purchased the computer I purchased a NETGEAR Wireless Router to set up a
Wireless connection to two Lap Top computers but since my Desktop was merely
two feet from the Router I hard wired it to the Router with an Ethernet Cable.

I
recently moved to a new location and found that I had to connect the XPSA 8100
to a Wireless Router. I purchased a newer NETGEAR 27, and had no issues
connecting the Laptop Computers to the new Router regardless of the distance
from the router.

When
I attempted to make a Wireless connection to the XPS 8100, It gave me a message
“Microsoft Virtual WIFI Miniport Adapter Unable to Connect with a CODE 31”.

In reviewing
my Network Adapters I found both the “Microsoft Virtual WIFI Miniport Adapter”,
and a “DW1525 (802.11n) WLAN PCIe Card” Status indicated they were not working
properly.

I
was able to visit the DELL website and reinstalled both the Microsoft Virtual
WIFI Miniport Adapter and the DW1525 WLAN Card. Now they both indicted that
they ARE working properly. I also located two Antennae’s that came with the
Desk top and I installed them on the machine.

However
I still cannot get a Wireless connection to the Router and I currently have the
computer sitting merely 3 feet from the Router. I continue to receive an “Unable
to Connect Prompt”.

Please
Help!

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9 Replies

Re: Unable to Connect to a Wireless Router

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Hi Dogidoright,

Welcome to the Community.

You will have to have the Microsoft Virtual WiFi Miniport Adapter, both disabled and removed, as it is going to interfere when the wireless adapter is trying to connect to the wireless network.

Please open command prompt as administrator, and type in these two commands and hit enter one after another:-

netsh wlan stop hostednetwork

netsh wlan set hostednetwork mode=disallow

Restart the computer. Delete the old profile on the wireless adapter or refresh the wireless card driver. Establish a new wireless connection with the router.

Please reply with results.

Thanks and Regards,

Dell_Henry_Rajamanickam

Dell Social Media Responder

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Moderator
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Re: Unable to Connect to a Wireless Router

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Dogidoright,

 

Did you recently install/reinstall the operating system?

 

Can you run an ipconfig /all log and post it back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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Dogidoright
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Re: Unable to Connect to a Wireless Router

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I completed the steps as you instructed except I could not find the wireless adapters' old profile, but where you suggested to refresh the wireless driver I did an update and it prompted that my driver was up to date. However after restarting the computer I attempted to connect to the Router but it still will not connect. I am currently connected through an ethernet cable; I did disconnect the ethernet cable before I attempted the connection.

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Dogidoright
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Re: Unable to Connect to a Wireless Router

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No, the operating system has not been reinstalled. Here is a copy of the log:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\***>ipconfig/all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : ***-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 2:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

#2

  Physical Address. . . . . . . . . : 00-07-61-48-38-5C

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : DW1525 (802.11n) WLAN PCIe Card

  Physical Address. . . . . . . . . : 78-E4-00-A6-EC-CA

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet

  Physical Address. . . . . . . . . : A4-BA-DB-F1-4F-98

  DHCP Enabled. . . . . . . . . . . : Yes

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Moderator
Moderator

Re: Unable to Connect to a Wireless Router

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Dogidoright,

 

Can you connect in the same room as the router?

 

Go to Drivers & Downloads enter your service tag. Then select your operating system. Under network, download and save the drivers to your desktop.

 

Make a system restore point.

 

Start, control panel, device manager, network, right click on DW1525 (802.11n) WLAN PCIe Card, left click uninstall. Tell it to remove the drivers and software.

 

Restart your computer.

 

When you log back in, then new hardware wizard will try to install the adapter and drivers. Look and see if it installed in the device manager. If it didn't then install the drivers from the desktop.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

Dogidoright
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Re: Unable to Connect to a Wireless Router

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I currently have the desktop situated about two feet from the router so I can use it with the ethernet cable, and have been attempting to establish the wireless connection before I move it to another room.

I attempt to do the steps as you have instructed. But first I will run a current Back-up.

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Moderator
Moderator

Re: Unable to Connect to a Wireless Router

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Dogidoright,

 

That's why I asked you to make a system restore point. If it doesn't work, you can come back to what you have.

 

Have seen members with desktop wireless adapters and they forgot to put the antenna(s) on the adapter. Do you see antenna(s)?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Dogidoright
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Re: Unable to Connect to a Wireless Router

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Yes, I do have the Antennas installed. I followed your instruction and I now have a connection. THANK YOU MUCH FOR YOUR HELP!

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Moderator
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Re: Unable to Connect to a Wireless Router

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Dogidoright,

 

Glad you got it working! Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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