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Lathe26
1 Nickel

Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

Dell put out a notice that there is a driver update for the Intel WiFi Link 5100 and 5300 half mini-cards.  The update file is R246753.exe with version "tic TRWFW0986D , A01".

I'm able to download it and run the extraction just fine, but when setup.exe starts to run, I get the following error message:

Setup Error

This software package cannot be installed on your system.

The setup application will exit.

Anyone else seeing this or have a work-around?

I'm running this on a Studio XPS 16 1645 with an Intel WiFi Link 5300 on Windows 7 64-bit Ultimate (a wipe and clean install, not a factory OS install).

 

 

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17 Replies
HarrietMabel
1 Copper

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

I'm getting the same problem on a Studio 1737 with an Intel 5100 on Windows 7 64-bit Home Premium

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PRT940
1 Nickel

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

Same problem with my Studio 1557 with Intel WiFi Link 5300 on Windows 7 Professional 64-bit.  "This software package cannot be installed on your system."

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Moderator
Moderator

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

If you can get online with the ethernet cable, then try...

 

Intel® Driver Update Utility for Intel® wireless adapters

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Wolf5051
1 Copper

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

I have the same problems. My computer is a Studio 1737 with windows7 64bit home premium. My adapter is a WiFi Link 5100 half mini-card.

The Dell-Service-Line is not very helpfull!!!

 

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HarrietMabel
1 Copper

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

Thanks Reck. This worked for me!!

Also seems to have cured the BSOD whenever a nearby MACBook is turned on!!

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Moderator
Moderator

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

HarrietMabel,

 

Glad you got it working, Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Trancos64
1 Copper

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

I'm having blue screen of death windows 7 x64 after update with the suggestion Rick. someone else with him?
Best regards
Daniel

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Moderator
Moderator

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

Daniel,

 

Windows 7 makes a system restore point every time the computer starts and also when you install some files. Try using system restore and go back to before the BSOD. After you restart your computer, try using Windows Updates to see if you need any drivers updated.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Trancos64
1 Copper

Re: Unable to install latest Intel WiFi Link 5100/5300 driver package R246753

Rick
Thanks for your answer. Using the Debugging Tools for Windows was discovered that this update did R246753 and hand work. I wanted to know was if anyone else had the problem. Since I am now without update, using the previous driver that was very inefficient.
Greetings

Daniel

PS: sorry for my English is very bad

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