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aliaydin81
Bronze

Unable to print to Wireless printer after powersaver mode or turning off/on

I have a Dell v715w all-in-1 wireless printer, belkin 9231 G router, & dell inspiron 17 with Windows 7
All 3 devices are in the same room.

I've disabled all security/firewall settings on my belkin router and I still can't get my printer to print! The DHCP client list shows it's connect to the LAN, but for some odd reason I can't send a print job to it through the router/network.  This happens AFTER the printer goes into sleep/powersaver-mode or has been turned off/on.

The only thing that works is that I have to uninstall/reset the printer, reboot modem, router, and computer, then reinstall the printer with the usb connected and it will finally print.  If it stays in eco-mode, then it'll print.  I don't print often, but when I need to then that's when the printer doesn't seem to want to connect to the network/router.  I've checked all the settings and it is connecting to the correct network (there are no neighbors in my rural area)... TCIP/IP settings ok.
The printer's network light is green so it's connected, but I'm unable to communicate with it.
What is the point of having a wireless printer if you can't even print wirelessly with it?!!?!?!?  I want to smash it like I'm in "Office Space" movie!!!  When I first got it, I called Dell tech support after 8hrs of trying to fix it myself, then spent 3hrs on the phone - they even troubleshooted my router, turned out to be the router settings - but then had same problem again the next day!

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22 Replies
Moderator
Moderator

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

aliaydin81,

 

Questions are...

 

Did you ever get the Dell V715w printer on your network?

 

I have my V715w set for Eco-mode and it goes to sllep on it's own after 10 minutes. It stays like that 24/7until someone sends a print job to the printer. Have had different Dell Studio models, Dell Inspiron B130 and had no problems.

 

What type of security are you using the the Belkin? Had an issue with a Belkin wireless N where it could not determine the difference between WPA-PSK(TKIP) Security (Personal) and WPA-AES.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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aliaydin81
Bronze

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

Yes, I was able to get it on the network after initial setup.  I was able to print wirelessly as long as it was in eco-mode.  Once it went to sleep from being idle
or turned off/on, then I wouldn't be able to print again unless I uninstall printer, reboot modem/router/computer, reinstall printer.  Sometimes it would just let me reboot modem/router/computer without having to uninstall/reinstall printer.  But other times it wouldn't let me.

I've tried it with all types of security settings, then just turned off all network security - since we live in rural area and no neighbors to mooch off my network.
I've even tried it by updating router firmware and turning on/off router firewall. 

I can see that it's connecting to network (by viewing connections listing via typing in 192.168.2.1 in browser which shows all the router details) but unable to communicate with it from my computer.  I even tried to send print job from another laptop and it doesn't work either.

Should I connect the printer to the router via ethernet cable?  They aren't close but I could rearrange the room.

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Moderator
Moderator

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

 aliaydin81,

 

I use these Recommended Wireless Router Settings, I use channel 11. If you decide to use these settings, the wireless printer and other wireless devices will need setup just like you did when you first installed the router and/or attached the wireless devices.

 

I leave the printer on Eco-mode. Do NOT turn the printer oss or hit the power save button. The printer will wake on it's own when someone tries to print or wants to scan something. If using Dell Printer Home to scan something, this works well. If you want to copy something, you have to press the flashing power button to wake the printer from Eco-mode. Select copy/scan, then press start. When done, do nothing. I keep mine covered 24/7 with a cover, except the paper tray exit.

 

Also try these tweaks on all the computers in your home.

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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aliaydin81
Bronze

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

I've tried all of those suggestions and I'm still unable to print.  I just get error message that says  'communication not available'.

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Moderator
Moderator

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

aliaydin81,

 

Walk over to the printer and press the power switch. Let the printer cycle. What color is the WiFi Light? Orange or Green?

 

If Orange, we'll have to setup the printer.

 

If Green, the try to print. What happens?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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aliaydin81
Bronze

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

The light is green.  It's always green.  I see the printer connected to my network thru the router details (by opening up 192.168.2.1 on browser).
When I try to print the printer does nothing.  An error message on my computer says that it is unable to communicate with the printer.  Something is preventing my computer from communicating with the printer through the network/router.  I've disabled all possible settings that might prevent it.
Each time I uninstall/reset printer, reset modem/router, reinstall printer - it will work.  I make sure it's in eco-mode.  I'll print something.  Then I'll turn off my computer.  The printer's window will eventually go dark, green ON button, & green Eco-mode button ON.  When I turn on my computer, the next day or so, and try to print, I get the error message.

 

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Moderator
Moderator

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

 aliaydin81,

 

After you print something, do nothing to the printer, it should go to eco-mode on own, since the button is pressed.

 

What virus program and firewall are you using?

 

What type of security are you using in the wireless router?

 

What channel?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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aliaydin81
Bronze

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

The last time that I was able to print, I checked to make sure that it is in eco-mode.  The eco-mode button was green.  Now the on/off button is flashing green and the eco-mode button is off.  The display screen is black.  I'm assuming it's in sleep mode.  Once the computer goes to sleep like this and I try to print, I get the error message.

 

virus program - avg 2011

firewall - windows firewall

router security - none

channel - 11

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Moderator
Moderator

Re: Unable to print to Wireless printer after powersaver mode or turning off/on

 aliaydin81,

 

That is correct. If you send a print job, it takes a minute to wake the printer and the print job should then print. I have mine like that all the time.

 

Differences, you're using AVG and I'm using FREE Avast Home Edition

 

You're using NO Security and I'm using these Recommended Wireless Router Settings, I use channel 11.  If you decide to change the security, I recommend changing the SSID to make connecting easier. You'll als have to set the printer up, again.

 

Also try these tweaks on your computer(s)

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)


Go to the USB Controller section and click the + sign.


Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.


Restart your computer.

--------------------------------------

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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