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July 13th, 2012 17:00

Urgent: Still Not Able to Connect to the Internet

I have a Dell Inspiron 15R N5110, using a TrendNet Wireless Adapter, and using SkyWeb Internet Service. My laptop is a little over a year old.

On April 30, 2012, I had to have my hard drive and motherboard replaced by Dell due to some issues. It was replaced, but directly afterwards, I couldn't connect to my wireless internet when I was more than five feet away. I have contacted Dell several times about this and each time they give me the same answer: Reset/Uninstall the current connection, reconnect to the connection, and allow it to connect. Each time, it wouldn't work. Finally, after calling for the seventh or eighth time, I was told that perhaps my wireless card was bad (which I had suggested before, but the Dell employees told me that wasn't possible). So a Dell Dispatcher was sent to my house, my dispatch number being and my technician was Will. He replaced my WiFi card, ran an EPSA diagnostics test, to which all tests passed, and still couldn't get my Internet to connect. We were less than twenty feet away. He tried to suggest that perhaps it was because the wall was decreasing the signal, but that is not possible since my sister (who owns a Dell laptop herself) can connect just fine from anywhere in our home. He called Dell himself, who was told that I (the customer) should contact tech support. I contacted Dell support and was told to contact the wireless division, who has told me to the same thing as stated above (reset, re-install, connect). Since then, I posted on the forums here and received some help. I was  told to turn off the power saving feature under my wireless networks in device manager. That seemed to do the trick for a few hours. Then, it went back to cutting in and out. I can't go more than five feet from my wifi adapter anymore when I used to be able to go outside with it. My sister (as mentioned before) tested this a few days ago.

I have installed numerous drivers, and I'm not even sure whether I need them or if they're even working. I'm getting frustrated that for two months now, I have had this problem and no one seems to be helping me. I have classes for college coming up soon and I need to be able to connect to the Internet. I'm in desperate need of help and any will be helpful. Thank you.

July 16th, 2012 15:00

Hi hmeyer15,

Welcome to the Community.

I need some information regarding this Trendnet wireless device and also the internal wireless adapter.

Please give me the model of the Trendnet wireless device and the name and model of the Internal wireless adapter(info will be found in device manager).

Also, we need to check for the antenna cables on the internal wireless card, if it was properly plugged on to the wireless adapter, after the Mother Board and the Wireless Card was replaced.

Please reply with above information.

Thanks and Regards,

Dell_Henry_Rajamanickam

Dell Social Media Responder

7 Posts

July 20th, 2012 08:00

The model of the Trendnet wireless device is TEW-651BR. It is a 150 Mbps Wireless N Home Router, S/N is C211035100938.

9 Legend

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30.3K Posts

July 20th, 2012 11:00

hmeyer15,

 

Because of the parst they were installed, you need to download the desktop/Notebook system utility and the chipset drivers and install all the drivers in the correct order. How to Download and Install Drivers in the Correct Order

 

 

Rick

7 Posts

July 21st, 2012 15:00

I've already tried that, but I suppose I will try it again.

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