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Raindew
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Web Browsers crash or whatever the term is ?

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For about a month now or so, after these past newer Windows updates, my Firefox web browser and Internet Explorer web browser suddenly stops working when I'm online.  That happens a few times and I'm sick of it! When that happens I have to restart my computer. What's causing this and what can I do to correct this?

I've uninstalled Firefox and reinstalled it, thinking the problem was from their side. No change.  I tried using just Internet explorer but also stops working unexpectedly.

I'm using Windows Vista Home Basic, Inspiron 1520.  I think that's all the info. emoticon.Crying.title

"Be positive and compassionate. Encourage others so it can brighten their day." [:D]

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8 Krypton

Re: Web Browsers crash or whatever the term is ?

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Let's start with Zone Alarms and remove it, it's a firewall and link scanner. I've had this cause these failures recently and I don't know if it was due to an errant update or what. Once it's removed open IE after a restart, if it says it can't connect click on diagnose problem, if it reports a network stub error tell it to fix the issue and try again. Let  me know if that gets the browsers back up.  Mike

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Re: Web Browsers crash or whatever the term is ?

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Great, Zone Alarm resets the Windows firewall to on when it uninstalls so you should be good to go. I recommend Comodo Firewall for those not using Vista. It monitors outbound connections which XP does not. I would stick with AVG as it's free for personal use as is Comodo's firewall. Windows defender is way behind the curve on threats so I'd unload it as AVG is more robust. Glad I could help.  Mike

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Raindew
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Re: Web Browsers crash or whatever the term is ?

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Updated:

I finished scanning for viruses and spyware but nothing. What could be causing this? emoticon.TongueTied.title

 

Here are my results.

 

These are what I got after scanning the whole computer for viruses.


Using "AVG Anti-virus Free"

"No infections was found during this scan."

Under Warnings tab, it lists a bunch of cookies from: (Note: I replaced the name of computer below to "name" for privacy):

"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite";"Found Tracking cookie.Atdmt";"Healed"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\247realmedia.com.855b46d";"Found Tracking cookie.247realmedia";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\247realmedia.com.bcd26841";"Found Tracking cookie.247realmedia";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\247realmedia.com.d90d45cf";"Found Tracking cookie.247realmedia";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\247realmedia.com.ef906bac";"Found Tracking cookie.247realmedia";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\2o7.net.3f08ebd";"Found Tracking cookie.2o7";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.539b0606";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\advertising.com.1dfa2206";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\advertising.com.525a5fb9";"Found Tracking cookie.Advertising";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.27341d57";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.557bf2b0";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.87a9ab5d";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.8a47878";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.b68f2b7b";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\ad.yieldmanager.com.ff92306";"Found Tracking cookie.Yieldmanager";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\atdmt.com.7247c262";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\atdmt.com.b3e33b5f";"Found Tracking cookie.Atdmt";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\doubleclick.net.bf396750";"Found Tracking cookie.Doubleclick";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\hitbox.com.2b95f8a3";"Found Tracking cookie.Hitbox";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\hitbox.com.bbf2a6e8";"Found Tracking cookie.Hitbox";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\questionmarket.com.3eb5a9f1";"Found Tracking cookie.Questionmarket";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.4366831a";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.5935e89";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.c4fe2ebb";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.cd7ce44f";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\tacoda.net.ed9c50d1";"Found Tracking cookie.Tacoda";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\mediaplex.com.f652b123";"Found Tracking cookie.Mediaplex";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\questionmarket.com.4dd5e426";"Found Tracking cookie.Questionmarket";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\trafficmp.com.37644bdb";"Found Tracking cookie.Trafficmp";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\trafficmp.com.a00e30b4";"Found Tracking cookie.Trafficmp";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\trafficmp.com.ae53b8b";"Found Tracking cookie.Trafficmp";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\trafficmp.com.e2e71e33";"Found Tracking cookie.Trafficmp";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\trafficmp.com.f3e5803e";"Found Tracking cookie.Trafficmp";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\zedo.com.27f1639b";"Found Tracking cookie.Zedo";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\zedo.com.a5b6a132";"Found Tracking cookie.Zedo";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\zedo.com.c1dd09f2";"Found Tracking cookie.Zedo";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\zedo.com.cef1c7af";"Found Tracking cookie.Zedo";"Moved to Virus Vault"
"C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\bjmw5o7n.default\cookies.sqlite:\zedo.com.dd15d628";"Found Tracking cookie.Zedo";"Moved to Virus Vault"



I always get most of these cookies when I run the AVG anti virus scan.

I ran the "Windows Defender" in "Full Scan" and it came up with this:

"No unwanted or harmful software detected. Your computer is running normally."

The spyware showed nothing either.

"Be positive and compassionate. Encourage others so it can brighten their day." [:D]

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8 Krypton

Re: Web Browsers crash or whatever the term is ?

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Raindew, a peice of malware or a rootkit could be causing havoc with the network connections which would crash the browsers. Get Hijackthis.zip from the web even if you have to use another computer and memory stick to get it. Run it and post those results and maybe we can locate the problem. AVG and most all the others have trouble detecting some of these programs.

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Raindew
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Re: Web Browsers crash or whatever the term is ?

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Hi and thank you so much for replying. Here are the results: What do i do next? Oh by the way, I just installed the service pack 2 from WIndows update. (Just wanted to mention that if it helps.)

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:39:01 PM, on 5/25/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\notepad.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{B9BD1774-6157-4F96-98F1-63DA2F1A58D7}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Roxio\Roxio MyDVD DE\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 4580 bytes

"Be positive and compassionate. Encourage others so it can brighten their day." [:D]

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8 Krypton

Re: Web Browsers crash or whatever the term is ?

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Let's start with Zone Alarms and remove it, it's a firewall and link scanner. I've had this cause these failures recently and I don't know if it was due to an errant update or what. Once it's removed open IE after a restart, if it says it can't connect click on diagnose problem, if it reports a network stub error tell it to fix the issue and try again. Let  me know if that gets the browsers back up.  Mike

Raindew
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Re: Web Browsers crash or whatever the term is ?

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Hi Mike. :emotion-2:Okay, I uninstalled Zone Alarm and restarted the computer. I then clicked on IE a few times and each time, it took me directly to my homepage.  But before I came to post you the results, I was going to turn on Windows firewall in case but it said it was on.  I'm not sure if it turned on automatically or I had it on too, lol. So far IE and Firefox are behaving. Do I need to reinstall Zone Alarm or will Windows Firewall is enough?

"Be positive and compassionate. Encourage others so it can brighten their day." [:D]

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8 Krypton

Re: Web Browsers crash or whatever the term is ?

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Great, Zone Alarm resets the Windows firewall to on when it uninstalls so you should be good to go. I recommend Comodo Firewall for those not using Vista. It monitors outbound connections which XP does not. I would stick with AVG as it's free for personal use as is Comodo's firewall. Windows defender is way behind the curve on threats so I'd unload it as AVG is more robust. Glad I could help.  Mike

8 Krypton

Re: Web Browsers crash or whatever the term is ?

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Hi,

I won't pretend I'm anything like an IT expert but I would recommend uninstalling IE8- I have experienced a whole host of problems I put down to virus/malware or file corruption, and there are a few people having problems with this latest version of MS browser.

My PC booted up quicker and behaved itself a whole lot better after removing it.

Simply go to Control Panel/Add or Remove Programs/ scroll down to Internet Explorer 8 and remove - it will revert back to previous version.

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Raindew
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Re: Web Browsers crash or whatever the term is ?

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Awesome! Thanks Mike. You're a lifesaver! emoticon.BigSmile.title I've been having such a difficult time getting help with this over at microsoft forums.

I'm testing Firefox and it's still holding up good. I even opened up a few tabs which also caused the browser to stop and everything seems to be running smoothly. emoticon.BigSmile.title Thanks to you!

 

I have a question.  I have AVG and Windows Firewall running.  Do I need to install a firewall or is Windows Firewall good enough? I'm using Vista Basic Home Edition.

"Be positive and compassionate. Encourage others so it can brighten their day." [:D]

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8 Krypton

Re: Web Browsers crash or whatever the term is ?

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You're welcom, but actually I'm a network consultant so this is everyday stuff. When you said "browsers" I assumed you had more than one and Firefox is a good choice as is Opera. I'd add noscript as an add on to Firefox just to be safe. The Vista firewall was "improved" to filter outbound connections as well as inbound. I like Comodo because it gives you very specific control of all items accessing the network connection. Once the firewall is "trained" it's very easy to detect errant apps/malware trying to connect to the internet and it's also easy to get help with. Mike

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