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xael821
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Why can my Dell Laptop connect to wifi but not get internet through it?

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I have a dell vostro 3400, and I can connect to any wifi network, and while other computers can get internet through them, I can only get limited access. Also, I am running connectify(internet sharing program), a virtual wifi router and I can connect devices to it, but they cannot get internet through it (even when my laptop gets it through Ethernet). Is this a hardware problem? Software, OS? I've had the comp for over a year and it's always worked perfectly... Thanks!
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Moderator
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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xael821,

 

You said...

Is this a hardware problem? Software, OS?

 

What operating system are you using? 32-bit or 64-bit?

 

Try running an ipconfig /all log and post it back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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xael821
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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OK, so I made that script and double clicked it, but I have no idea how to access the log it should produce... any ideas? Also I'm on 32 bit

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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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xael821,

 

Hit the Windows key and the R keys at the same time. Type

 

cmd

 

type

 

ipconfig /all          (space between the g and /)

 

Right click on the top ot the log, then left click copy, then paste it back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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xael821
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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Ok...so the cmd where it should pop up autocloses almost instantly so i cannot access it...sorry I'm bad at being helped but any other ideas?

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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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xael821,

 

On all systems, when you hit the Windows key and the R keys at the same time, you'll see...

 

For XP, you have the type

command

For Vista/Windows 7, you have to type

cmd

 

Hit enter. Type

 

ipconfig /all

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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xael821
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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got it... here's the entire thing

Microsoft Windows [Version 6.1.7600]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Alex>

C:\Users\Alex>

C:\Users\Alex>ipconfig /all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : AlexEllison-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : Yes

  WINS Proxy Enabled. . . . . . . . : No

  DNS Suffix Search List. . . . . . : exeter.edu

Wireless LAN adapter Wireless Network Connection 2:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

  Physical Address. . . . . . . . . : C4-46-19-60-07-3F

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::c521:9ab:ccc7:845e%16(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.2.1(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Default Gateway . . . . . . . . . :

  DHCPv6 IAID . . . . . . . . . . . : 600065561

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

  DNS Servers . . . . . . . . . . . : 192.168.2.1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card

  Physical Address. . . . . . . . . : C4-46-19-60-07-3F

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::81b8:d467:5a7a:6543%12(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.116.1(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Default Gateway . . . . . . . . . :

  DHCPv6 IAID . . . . . . . . . . . : 230966809

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

  DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                      fec0:0:0:ffff::2%1

                                      fec0:0:0:ffff::3%1

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Connection-specific DNS Suffix  . : exeter.edu

  Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

  Physical Address. . . . . . . . . : A4-BA-DB-DB-B4-C6

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::31bb:8422:e343:4f3e%11(Preferred)

  IPv4 Address. . . . . . . . . . . : 172.25.8.197(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.252.0

  Lease Obtained. . . . . . . . . . : Monday, September 19, 2011 8:07:31 PM

  Lease Expires . . . . . . . . . . : Tuesday, September 20, 2011 4:07:30 AM

  Default Gateway . . . . . . . . . : fe80::6863:469e:d2fa:1ccd%11

                                      172.25.8.1

  DHCP Server . . . . . . . . . . . : 172.16.0.26

  DHCPv6 IAID . . . . . . . . . . . : 245676763

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-CD-9B-F5-A4-BA-DB-DB-B4-C6

  DNS Servers . . . . . . . . . . . : 172.16.0.61

                                      172.16.1.29

  NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{7E69CA3D-D957-443B-91B2-16E308CF46DE}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.exeter.edu:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : exeter.edu

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3497:237e:53e6:f73a(Pref

erred)

  Link-local IPv6 Address . . . . . : fe80::3497:237e:53e6:f73a%15(Preferred)

  Default Gateway . . . . . . . . . : ::

  NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{B24D03E7-13E5-4744-9026-F396CADAB1EE}:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

C:\Users\Alex>

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Moderator
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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xael821,

 

Is there a reason that you don't have DHCP enabled.

 

Start, control panel, network and sharing center. Click on your network, properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties. Have your settings match mine.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

xael821
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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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That was terrific, it worked! Thank you so much for helping me and dealing with my measure of ineptitude!

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Re: Why can my Dell Laptop connect to wifi but not get internet through it?

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xael821,

 

Glad you got it working! Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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