Highlighted
w5uy
1 Nickel

WiFi not working

I have a Dell 1545 Laptop that quit working without a cable connection to the computer. My computer has a model wireless card 1397. I cannot access the Utility Card. I get message indicating that a "internal configuration is inconsistent...and to restart.  I have tried most of the suggestions I found on the Internet, but no joy. Restarting makes no change---I still get the same message.  Utilizing network interview program, it indicates that the card is 'non-operational.'  When I check through control panel...system...device manager  I am told that the card is working (no yellow mark is seen). I seem to think that it is likely a software issue, perhaps with some "update" gone crazy.  Can anyone help?

Bill in Las Cruces

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26 Replies
PudgyOne
6 Indium

Re: WiFi not working

w5uy,

 

What virus program and firewall are you using?

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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w5uy
1 Nickel

Re: WiFi not working

Microsoft Windows [Version 6.2.9200]

(c) 2012 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>systeminfo

Host Name:                 MICHAEL-PC

OS Name:                   Microsoft Windows 8 Pro

OS Version:                6.2.9200 N/A Build 9200

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          Michael

Registered Organization:

Product ID:                XXXXXXXXXXXXXXXXXXXXB698

Original Install Date:     2/3/2013, 2:57:20 PM

System Boot Time:          3/26/2013, 2:23:24 PM

System Manufacturer:       Dell Inc.

System Model:              Inspiron 1545

System Type:               X86-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel

~2167 Mhz

BIOS Version:              Dell Inc. A05, 2/25/2009

Windows Directory:         C:\WINDOWS

System Directory:          C:\WINDOWS\system32

Boot Device:               \Device\HarddiskVolume3

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-07:00) Mountain Time (US & Canada)

Total Physical Memory:     3,034 MB

Available Physical Memory: 1,793 MB

Virtual Memory: Max Size:  6,106 MB

Virtual Memory: Available: 4,668 MB

Virtual Memory: In Use:    1,438 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\MicrosoftAccount

Hotfix(s):                 72 Hotfix(s) Installed.

                          [01]: KB2712101_Microsoft-Windows-CameraCodec-Package

                          [02]: KB2727528

                          [03]: KB2729462

                          [04]: KB2736693

                          [05]: KB2737084

                          [06]: KB2742614

                          [07]: KB2742616

                          [08]: KB2750149

                          [09]: KB2751352

                          [10]: KB2753842

                          [11]: KB2756872

                          [12]: KB2756923

                          [13]: KB2757638

                          [14]: KB2758246

                          [15]: KB2761094

                          [16]: KB2761465

                          [17]: KB2764462

                          [18]: KB2764870

                          [19]: KB2768703

                          [20]: KB2769034

                          [21]: KB2769165

                          [22]: KB2769166

                          [23]: KB2770660

                          [24]: KB2770816

                          [25]: KB2770917

                          [26]: KB2771431

                          [27]: KB2771744

                          [28]: KB2771821

                          [29]: KB2777166

                          [30]: KB2777294

                          [31]: KB2778171

                          [32]: KB2778344

                          [33]: KB2778930

                          [34]: KB2779562

                          [35]: KB2779768

                          [36]: KB2780342

                          [37]: KB2780523

                          [38]: KB2780541

                          [39]: KB2781197

                          [40]: KB2782419

                          [41]: KB2783251

                          [42]: KB2784160

                          [43]: KB2785094

                          [44]: KB2785220

                          [45]: KB2788261

                          [46]: KB2788350

                          [47]: KB2789649

                          [48]: KB2789650

                          [49]: KB2790655

                          [50]: KB2790907

                          [51]: KB2790920

                          [52]: KB2792009

                          [53]: KB2792100

                          [54]: KB2793210

                          [55]: KB2794599

                          [56]: KB2795944

                          [57]: KB2796096

                          [58]: KB2797052

                          [59]: KB2799494

                          [60]: KB2800088

                          [61]: KB2803676

                          [62]: KB2805940

                          [63]: KB2807986

                          [64]: KB2809289

                          [65]: KB2811522

                          [66]: KB2811660

                          [67]: KB2812822

                          [68]: KB2812829

                          [69]: KB2815769

                          [70]: KB2819372

                          [71]: KB2823233

                          [72]: KB2824670

Network Card(s):           2 NIC(s) Installed.

                          [01]: Dell Wireless 1397 WLAN Mini-Card

                                Connection Name: Wi-Fi

                                Status:          Media disconnected

                          [02]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr

oller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.10.1

                                IP address(es)

                                [01]: 192.168.10.101

                                [02]: fe80::6435:db99:571b:46cf

Hyper-V Requirements:      VM Monitor Mode Extensions: No

                          Virtualization Enabled In Firmware: No

                          Second Level Address Translation: No

                          Data Execution Prevention Available: Yes

C:\WINDOWS\system32>

OK, I believe this is what is requested.

#1      I do not use a firewall

#2      The virus program is Kingsoft   Library Version  2013.03.27.17

Thanks for your assistance

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PudgyOne
6 Indium

Re: WiFi not working

w5uy,

 

Not sure if your Virus program will be a problem with your connection. You may want to chek the firewall settings, just to be sure.

 

When you installed Windows 8 Pro 32-bit, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order Dell System Software, then the chipset drivers and follow the order or the rest of the drivers will fail to install. Since there are not Windows 8 32-bit drivers, try the Windows 7 32-bit drivers in the Windows 7 Compatibility mode

 

Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.


Click on Advanced, look for Antenna Diversity, Change it from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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w5uy
1 Nickel

Re: WiFi not working

When I installed Windows 8, the program did all the installation---I did nothing special.

When I check the driver on the Dell site, it indicates that it is  5.10.38.26 (driver A23). The one on the computer is driver date 3/13/12, 5.100.245.20

Like you said, it does not show a special driver for windows 8, 32 bit.

Do I want to install the windows 7 driver (Vista)?

Bill

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PudgyOne
6 Indium

Re: WiFi not working

Bill,

 

I hope this can be done. These are goint to be the Vista 32-bit drivers. Try installing the Vista 32-bit drivers in the Vista SP2 Compatibility mode

 

Try in this exact order...

 

Dell System Software, v.6.5.0, A05

 

Intel GM45 Express Chipset Family, v.8.7.0.1007, A00


Realtek RTS5158E Card Reader, v.6.0.6000.20125, A04

Then download and install...

Marvell 88E80XX 10/100 Ethernet Controller, v.10.63.3.3, A00

 

Dell
Wireless WLAN 1397 Half MiniCard (4312bg), Wireless WLAN 1510 Half
MiniCard (4322), Dell Wirele...

 

Then download and install Dell QuickSet, v.9.6.21, A07

 

All these drivers MUST be installed in the Vista (I'd try Vista SP2) Compatibility mode

 

Places to look to see if your Connection is enabled

 

Try these tweaks....

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.


Click on advanced, look for Antenna Diversity. Change it from Auto to Aux.

Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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w5uy
1 Nickel

Re: WiFi not working

Rick

I have the first three drivers setup in the Dell Download manager (Dell System, Intel GM45, Realtek RT.....)  I cant seem to find the files to right click on to get compatibility mode operational. Can you suggest where I need to go from here?

Bill in Las Cruces

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PudgyOne
6 Indium

Re: WiFi not working

Bill,

 

Do not use the Dell Download Manager. Use your browser and install them in the correct order. How to by-pass the Dell Download Manager

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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w5uy
1 Nickel

Re: WiFi not working

Rick

I got the files downloaded in the browser and selected in the Vista SVC pk 2 selected. When I try and run it I get the following messages:

MS Windows operating service pack is not supported.  Please update to latest windows service pack

Now what?

Bill

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PudgyOne
6 Indium

Re: WiFi not working

Bill,

 

Was not sure if that would install or not, continue with the rest of the drivers in order.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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