NoopJ
1 Copper

WiFi stopped working

I bought Dell Venue 8 Pro 5830 few days back.

First impression was too good. But when i installed updates then suddenly WiFi stopped working.

I uninstalled all the updates and restored tablet to the previous state. Still same problem. No wireless connection.

Then i updated my wireless driver to Dell Wireless 1538 WiFi/BT Driver 3.7.2.45425, A01

still no connection.

Please suggest what i should do...

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8 Replies
PudgyOne
6 Indium

RE: WiFi stopped working

NoopJ,

Two Microsoft Updates causing the problem.


So, make sure you've uninstalled KB2903939 and KB2907595.

Go to control panel, Windows Update, Installed Updates, look for KB2903939 and KB2907595 and uninstall both, then restart your computer.

 

 

Rick

#DellRockstar

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NoopJ
1 Copper

RE: WiFi stopped working

Hi Rick,

Thanks for the reply. None of these two updates(KB2903939 and KB2907595) are installed.

NoopJ

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PudgyOne
6 Indium

RE: WiFi stopped working

NoopJ,

Can you run an ipconfig /all log and post it back here.

Make and model of your wireless router and the type of security you're using? What channel?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

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NoopJ
1 Copper

RE: WiFi stopped working

Hi Rick,

This is the log after running ipconfig /all

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Noopur
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 88-12-4E-82-19-81
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Other Network information:

Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 98:fc:11:d0:7d:76
Signal : 66%
Radio type : 802.11g
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

NoopJ

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PudgyOne
6 Indium

RE: WiFi stopped working

NoopJ,

First try changing the channel in your wireless router to channel 1, 6 or 11. I use channel 11.

Hit the Windows key and the x keys at the same time, click on command prompt(Admin), left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog

Restart the computer and see if you can connect.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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NoopJ
1 Copper

RE: WiFi stopped working

Hi Rick,

Do you think its a network driver issue. From device manager i can see wireless driver with yellow sign. Attaching the screen shot.

I have tried uninstalling previous driver and installed latest driver Dell Wireless 1538 WiFi/BT Driver 3.7.2.45425, A01. Still i see same yellow sign.

NoopJ

 

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Highlighted
NoopJ
1 Copper

RE: WiFi stopped working

Tried changing channel...It didn't work 😞

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PudgyOne
6 Indium

RE: WiFi stopped working

NoopJ,

I did not see the adapter listed in the Network Interface.

If you run Finding System Information at the bottom there is a list of network adapters. Is it listed there?

Places to look to see if your Connection is enabled

Is this system under warranty? If yes, contact Dell Tech Support.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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