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alexo13

3 Posts

84497

November 18th, 2012 12:00

Wifi - Association Fail

Hi all,
I have a Dell Latitude with Windows 7 (64 Bit) and I face the following problem when I try to connect to the router:
Connection status summary Connection started at: 2012-11-18 20:30:17-526
Profile match: Success 
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
 

Unfortunately, this is not a router error since I have the same issue with other routers. 
 

I face this error when I'm moving more than 3-4 meters from the router, while my mobile and any other laptop are connected to the router.
 

 

I would really appreciate any help given regarding this topic.
 


 

Thanks,
 

George
alexo13
3 Posts
November 18th, 2012 12:00
Hi all,
 

I have a Dell Latitude with Windows 7 (64 Bit) and I face the following problem when I try to connect to the router:
 

Connection status summary Connection started at: 2012-11-18 20:30:17-526
Profile match: Success 
Pre-Association: Success
Association: Fail
Security and Authentication: Not started
 

 

Unfortunately, this is not a router error since I have the same issue with other routers. 
 

I face this error when I'm moving more than 3-4 meters from the router, while my mobile and any other laptop are connected to the router.
 

 

I would really appreciate any help given regarding this topic.
 


 

Thanks,
 

George
PudgyOne
9 Legend
 • 
30.3K Posts
November 18th, 2012 21:00
George,
 

 
 

Make and model of your wireless router and the type of security you're using? What channel?
 

 
 

What virus program and firewall are you using?
 

 
 

 
 
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.
 

 


 
 

Rick
PudgyOne
9 Legend
 • 
30.3K Posts
November 19th, 2012 17:00
George,
 

 
 

A couple of things.
 

 
 

I see you have a valid ip address.
 

 
 

I don't know much about Microsoft forefront endpoint protection 2012, but check the firewall settings.
 

 
 

I prefer using these Recommended Wireless Router Settings I use channel 11.
 

 
 

Does this system use Dell Control Point?
 

 
 

What happens if you let Windows manage your connection? How to start Wireless Zero Configuration using Vista/Windows 7/Windows 8
 

 
 

 
 

Rick
alexo13
3 Posts
November 19th, 2012 17:00
Hi Rick,
 

apologies for the delayed answer.
 

router model: help.virginmedia.com/.../selfservice.controller
 

Security Mode: WPA Auto
 

Channel: 8
 

(As I mentioned above, I face the same issue also with other routers)
 

Firewall: Windows Firewall
 

Virus Protection: Microsoft forefront endpoint protection 2012
 

 

 


Host Name:                 MW7TYM4T9OAPGE
OS Name:                   Microsoft Windows 7 Enterprise 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Member Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          XXXXXXXXXXXXXXXXXXX
Registered Organization:   XXXXXXXXXXXXXXXXXXX
Product ID:                XXXXXXXXXXXXXXXXXXXXXXXX
Original Install Date:     20/07/2012, 10:34:15
System Boot Time:          19/11/2012, 12:17:28
System Manufacturer:       Dell Inc.
System Model:              Latitude E5420
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2501 Mhz
BIOS Version:              Dell Inc. A05, 30/11/2011
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     3,993 MB
Available Physical Memory: 1,468 MB
Virtual Memory: Max Size:  7,984 MB
Virtual Memory: Available: 3,647 MB
Virtual Memory: In Use:    4,337 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    dir.svc.accenture.com
Logon Server:              \\MADDC1804
Hotfix(s):                 124 Hotfix(s) Installed.
                           [01]: KB2592687
                           [02]: KB971033
                           [03]: KB958559
                           [04]: KB2425227
                           [05]: KB2446710
                           [06]: KB2479943
                           [07]: KB2484033
                           [08]: KB2488113
                           [09]: KB2491683
                           [10]: KB2492386
                           [11]: KB2505438
                           [12]: KB2506014
                           [13]: KB2506212
                           [14]: KB2506928
                           [15]: KB2507618
                           [16]: KB2509553
                           [17]: KB2510531
                           [18]: KB2511250
                           [19]: KB2511455
                           [20]: KB2515325
                           [21]: KB2520487
                           [22]: KB2522422
                           [23]: KB2529073
                           [24]: KB2532531
                           [25]: KB2533552
                           [26]: KB2534111
                           [27]: KB2535133
                           [28]: KB2536275
                           [29]: KB2536276
                           [30]: KB2541014
                           [31]: KB2544521
                           [32]: KB2544893
                           [33]: KB2545698
                           [34]: KB2547666
                           [35]: KB2552343
                           [36]: KB2560656
                           [37]: KB2563227
                           [38]: KB2564958
                           [39]: KB2567680
                           [40]: KB2570947
                           [41]: KB2574819
                           [42]: KB2579686
                           [43]: KB2584146
                           [44]: KB2585542
                           [45]: KB2598845
                           [46]: KB2603229
                           [47]: KB2604115
                           [48]: KB2607576
                           [49]: KB2618451
                           [50]: KB2619339
                           [51]: KB2620704
                           [52]: KB2620712
                           [53]: KB2621440
                           [54]: KB2631813
                           [55]: KB2632503
                           [56]: KB2633952
                           [57]: KB2640148
                           [58]: KB2644615
                           [59]: KB2645640
                           [60]: KB2647753
                           [61]: KB2653956
                           [62]: KB2654428
                           [63]: KB2655992
                           [64]: KB2656356
                           [65]: KB2656373
                           [66]: KB2656411
                           [67]: KB2658846
                           [68]: KB2659262
                           [69]: KB2660075
                           [70]: KB2660649
                           [71]: KB2661254
                           [72]: KB2667402
                           [73]: KB2675157
                           [74]: KB2676562
                           [75]: KB2677070
                           [76]: KB2679255
                           [77]: KB2680464
                           [78]: KB2685811
                           [79]: KB2685813
                           [80]: KB2685939
                           [81]: KB2686831
                           [82]: KB2688338
                           [83]: KB2690533
                           [84]: KB2691442
                           [85]: KB2695962
                           [86]: KB2698365
                           [87]: KB2699779
                           [88]: KB2699988
                           [89]: KB2703157
                           [90]: KB2705219
                           [91]: KB2706045
                           [92]: KB2709162
                           [93]: KB2709630
                           [94]: KB2709715
                           [95]: KB2709981
                           [96]: KB2712808
                           [97]: KB2718704
                           [98]: KB2719857
                           [99]: KB2719985
                           [100]: KB2722913
                           [101]: KB2724197
                           [102]: KB2727528
                           [103]: KB2729094
                           [104]: KB2729452
                           [105]: KB2731771
                           [106]: KB2731847
                           [107]: KB2732059
                           [108]: KB2732487
                           [109]: KB2732500
                           [110]: KB2735855
                           [111]: KB2736233
                           [112]: KB2739159
                           [113]: KB2741355
                           [114]: KB2743555
                           [115]: KB2744842
                           [116]: KB2749655
                           [117]: KB2750841
                           [118]: KB2756822
                           [119]: KB2761217
                           [120]: KB2761226
                           [121]: KB2763523
                           [122]: KB958488
                           [123]: KB976902
                           [124]: KB982018
Network Card(s):           3 NIC(s) Installed.
                           [01]: Broadcom NetXtreme 57xx Gigabit Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: DW1530 Wireless-N WLAN Half-Mini Card
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.5
                           [03]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
 

 

 

I've also updated the drivers to the latest version, but still..
 

 

Thanks again for your time,
 

 

George
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