8 Krypton

Wifi Connection

Lost connection to Wireless Internet Access

Having set up my Home Network about 4 or 5 years ago, I lost my WiFi connection and am unable to access my home network and the internet.

My system is a Dell Inspiron 9300 Laptop with wireless capability; I had been using Network Magic Basic for my home network. The WiFi card is an Intel Pro 2200BG, it also has a NIC Broadcom 440x 10/100 integrated contrtoller, but it got zapped by lightning two years ago, however I was still able to connect wirelessly, until late last week; when not satisfied to leave well enough alone, I wanted to recheck the NIC card to see if it was damaged by uninstalling and reinstalling the driver. The NIC card was used when I originally setup my home network. Now when I try to access wirelessly it hangs on “Acquiring Network Address.” I also get ‘limited or no connectivity.’ I have tried most of the suggested ‘fixes’ to no avail.   

Please help!

Thank you,

Bob

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16 Replies
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kendallbennett
6 Indium

Re: Wifi Connection

Hi BOB,

So here is something you can try, Look for my post on this link

It will show you how to reset the network stack.  

http://en.community.dell.com/forums/t/19282142.aspx

If that doesnt work all i can say is you pluggin it back into the ethernet adapter could have sent another surge through it due to the damage done before.

If you have another computer around try connecting to your wireless router with it. if it connects wirelessly then you know for sure its that computer. You can also take your 9300 to a local library or coffee shop that has free internet access to make sure its not the router causing the issue.

Could be a hardware issue.

Kendall Bennett

 

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8 Krypton

Re: Wifi Connection

Hi Kendall,
Thanks very much for your reply. I will be sure to try that the next time I fire that thing up.
With respect to the surge that caused the damage to my NIC card, that was a lightning bolt that hit a tree in a neighbors yard about 50 ft. from my house, but about 10 ft. from the telephone line just about two years ago; so the danger is long gone.
The WiFi can see my network, but when i click connect, it hangs on 'Acquiring Network Address.'

This is very frustrating to me - I am 72 years old, and I can't help feeling that I should be able to fix this but  I've just plain forgotten how.

Thank you,
Bob

 

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8 Krypton

Re: Wifi Connection

Hi Kendall,

I tried your recommendation last night; no change, nothing happened, I tried it a few times, no space in front, space in front etc., nothing happened, nada.
I really miss the 'old' Dell Forum I know I could have found a resolution there.

Any Help!
Thank you,
Bob

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kendallbennett
6 Indium

Re: Wifi Connection

Hi BOB,

Im sorry it didnt work for ya, As far as the old forum im sure that there is plenty of information and help here for you from people like me.

So to go on to the next thing with it,

Did you try it at a diffrent location? Sometimes the router gets what i and others call STUCK.  so the best thing to do is go to a coffee shop or other local place that has free internet and see if it works there. if it does then its the router that is the issue.

If it does the same thing the only thing you can do next is Reinstall the OS. IE windows XP or Vista on the computer.  You will need to backup data Pictures documents ect that you are worried about losing.

Let me know.

 

Kendall Bennett

 

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8 Krypton

Re: Wifi Connection

rjmat,

 

Did you try powering of the ISP modem/router and your wireless router for 30 seconds and also restart your computer?

 

Did you try using WinSock XP Fix?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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8 Krypton

Re: Wifi Connection

Hi Kendall and Rick,

I very, very much appreciate your replies; with your help I think we can come to a resolution.

Re-installing the operating system is way, way at the bottom of the list of things I would do to achieve a resolution, that is an extremely drastic maneuver.

Yes Rick, I powered down the Modem a considerable number of times, 10 min., 30 Min.,even overnight one time, rebooted, etc. I tried the WinSock XP fix a number of times. As I mentioned in my original post the WiFi can 'see' my network connection - signal strength is 'excellent' but when I click connect it hangs on 'Acquiring Network Address (?)'.

Please don't misunderstand my meaning in my reference to the 'old' Forum; it's just that I can picture in my head stickies on the WiFi board that cataloged a great number of fixes similar to what Rick has posted above only more comprehensive and tutorial, and consistent with the software/hardware of that time and I was familiar with navigating that forum. I am totally lost in this one.

The system I am now using is the 'other' computer on my home network (Inspiron 8100, WinXP Home SP3, 3Com NIC card [no WiFi] Ethernet Connect), Network Magic on this system still has the I9300 but it is in shadow.
Bob

Thank you,

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kendallbennett
6 Indium

Re: Wifi Connection

Well im sorry to give you the bad news Bob but it looks like you are going to need to reinstall the OS,

The reason why is cause anything else you do is like a band aid for a gun shot wound, it may stop it for a bit but the issue is still there under,

not to mention the other issues you can get during these.

Here is my personal Wireless TS steps,

1. Restart computer

2. see if any other computer can connect to the router if not power cycle router, or if only one computer present cycle router,  Limited connectivity is usually a WEP or WPA key issue

3.remove and reinstall driver of Wireless card

4. Reset TCP/IP and Winsock

5.  If you can try diffrent wireless card, / Known Good

6. REinstall OS per issue with software not hardware

 

So here are a couple more things you can try if you want to, but like i said bandaid.

-------------------------------------------------------------------------

You can do a  REPAIR INSTALLATION ( this is where you reinstall windows XP over itself)

**NOTE** A repair installation will delete anything in the windows folder, IE, My Documents, My pictures,

-----------------------------------------------------------------------------

You can do a Check Disk and try to repair the files, 

you have to boot to the command line on windows vista and XP,

Type in *chkdsk /r* this will try to repair and replace damaged windows files and check the hard drive at the same time make sure you have the Windows XP or vista cd in the machine at the time you do this as that is where it pulls files that need to be replaced from.

 

Now like i said bandaid, and not to metion the time it takes to do these things are usually so that you can get to a point to backup data and reinstall the OS after,

Im sorry there is not magic there to fix it bob, I have been in the computer industry for 11 years and have been a Tech for LARGE companies in my life, (cant name them) but thats what your looking at from this point.

Good luck.

 

Kendall Bennett

 

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8 Krypton

Re: Wifi Connection

Bob,

 

You wouldn't be using Mac Address filtering on your wireless router, would you?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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8 Krypton

Re: Wifi Connection

Hi Rick,

I'm sorry it took so long for me to get back to you; I had some other obligations to attend to.
I don't fully understand your question, the closest thing I can find is:
"MAC Authentication:   Disabled"

Is this the same thing?

Thank you,
Bob

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