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ant0ine
1 Copper

Wireless issue on Dell Inspiron 620s

Hello everybody,

I just received my new Dell Inspiron 620s (OS : Windows 7 SP1 Professional (64 BIT))
with the following wireless device : Network 1502 (802.11n) Half-height Mini-Card.

I tried to use a RJ45 cable in order to connect to internet and it worked perfectly,
but when I tried to use a wireless connection, nothing worked.

I reinstalled the drivers, read a lot of forums and I could not find any inputs
on this problem. If anyone has an idea I ll be glad to hear it.

Thanks for your help folks.

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20 Replies
7- Thorium

Re: Wireless issue on Dell Inspiron 620s

ant0ine,

 

Did you install the desktop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

 

Start with the desktop/.notebook system utility and the chipset drivers and install everything from there.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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ant0ine
1 Copper

Re: Wireless issue on Dell Inspiron 620s

Hello Rick,

First, thank you very much for your answer.

Second, I read several replies on the forum and figured that I had to install drivers the "correct".

So I restored my computer (just in case) and installed the drivers in the correct order but
it still does not work. I can see my wireless network but when I try to connect to it, it fails 
and windows opens the help assistant...

Still stuck without wifi... 

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7- Thorium

Re: Wireless issue on Dell Inspiron 620s

ant0ine,

 

Places to look to see if your Connection is enabled

 

If you have the recovery partition, then I would try...

 

Restoring Your Computer´s Software to the Factory Settings

 

Everything is there and you shouldn't have to do anything.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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ant0ine
1 Copper

Re: Wireless issue on Dell Inspiron 620s

I did it already. But still not working...

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ant0ine
1 Copper

Re: Wireless issue on Dell Inspiron 620s

I will find a way to updload the errors I get in order to be more precise.

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ant0ine
1 Copper

Re: Wireless issue on Dell Inspiron 620s

So how bad is it :

1 : At startup everything seems to work fine :

2 : Let's connect to a network (here the list is incomplete regarding the networks I am usually able to reach with my phone for example) :

3 : After an attempt : Impossible to connect...

4 : The resolution tool is simply reseting the network card as it says and then back to step 1 !

Still no network...

Any Ideas ?

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7- Thorium

Re: Wireless issue on Dell Inspiron 620s

ant0ine,

 

Can you try running the Finding System Information Tool (preferred)Or hit the Windows Key and the R keys at the same time. Type

systeminfo.txt REMOVE THE PRODUCT ID and post the rest of the information back here.

or an ipconfig /all log and maybe it will reveal something.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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mailfines
1 Copper

Re: Wireless issue on Dell Inspiron 620s

Everything is there and you shouldn't have to do anything.

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ant0ine
1 Copper

Re: Wireless issue on Dell Inspiron 620s

Hi all,

Here are the information I got from the "Finding System Information Tool" :


Configuration IP de Windows

Nom de l'hìte . . . . . . . . . . : ************
Suffixe DNS principal . . . . . . :
Type de noeud. . . . . . . . . . : Hybride
Routage IP activÇ . . . . . . . . : Non
Proxy WINS activÇ . . . . . . . . : Non

Carte rÇseau sans fil Connexion rÇseau sans filˇ:

Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
Suffixe DNS propre Ö la connexion. . . :
Description. . . . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
Adresse physique . . . . . . . . . . . : E4-D5-3D-8E-CC-89
DHCP activÇ. . . . . . . . . . . . . . : Oui
Configuration automatique activÇe. . . : Oui

Carte Ethernet Connexion au rÇseau local :

Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
Suffixe DNS propre Ö la connexion. . . : lcj.emea.dell.com
Description. . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Adresse physique . . . . . . . . . . . : D4-BE-D9-BD-8A-2E
DHCP activÇ. . . . . . . . . . . . . . : Oui
Configuration automatique activÇe. . . : Oui

Carte Tunnel isatap.{A3F67D4A-7A07-4905-9D9D-AD277912B3F6} :

Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
Suffixe DNS propre Ö la connexion. . . :
Description. . . . . . . . . . . . . . : Carte Microsoft ISATAP
Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activÇ. . . . . . . . . . . . . . : Non
Configuration automatique activÇe. . . : Oui

Carte Tunnel Connexion au rÇseau local* :

Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
Suffixe DNS propre Ö la connexion. . . :
Description. . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activÇ. . . . . . . . . . . . . . : Non
Configuration automatique activÇe. . . : Oui

Carte Tunnel isatap.lcj.emea.dell.com :

Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
Suffixe DNS propre Ö la connexion. . . :
Description. . . . . . . . . . . . . . : Carte Microsoft ISATAP #2
Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP activÇ. . . . . . . . . . . . . . : Non
Configuration automatique activÇe. . . : Oui

Sorry for the strange letters, but my computer is in French and thus some letters are strangely encoded...
Have a nice day, I look forward for your advices.

Antoine
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