1 Copper

XPS 13-9370, no WiFi network, only Bluetooth

So, I haven't turned on my laptop for a month and I have no connections except Bluetooth. I've searched for the adapters and drivers, nothing. I've played with the WLAN turning it off and on, nothing. I'm just seeing "no connections".

Any help would be greatly appreciated.

1 Reply
Community Manager
Community Manager

Re: XPS 13-9370, no WiFi network, only Bluetooth

I also replied to your private message .


To turn the wireless antenna off or on, press and hold the Fn key, and then press the Home key. When you do this, does the WiFi icon change on the taskbar?


* Turn the laptop off, then on
* Press F2 to enter the BIOS
* Go to Device Information
* Find WiFi device. What does it show?
* Exit the BIOS


* Open the Windows Device Manager
* Open Network adapters. What do you see in there for wireless? You should see Killer Wireless 1435s


* Check the Dell article, XPS 13-9370 Usage and Troubleshooting Guide


* See this Microsoft article, Fix WiFi problems in Windows 10