Andrew_2308
1 Copper

XPS 15-7590, Bluetooth speakers not working?

Recently purchased a 15" XPS 15-7590. Despite managing to pair and connect the Bluetooth speakers, there is still no sound. Also the Bluetooth speakers do not appear in the sound output drop down. Hope someone can help?

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Community Manager
Community Manager

Re: XPS 15-7590, Bluetooth speakers not working?

* What specific Bluetooth speakers model?

* Unpair the Bluetooth speakers

 

* Connect standard headphones to the XPS 15-7590 left side Headset out port. Then play MP3 or YouTube music. Do you get audio into the headphones? I am trying to establish if the onboard ALC3266-CG with Waves MaxxAudio Pro is functional


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Community Manager
Community Manager

Re: XPS 15-7590, Bluetooth speakers not working?

Bluetooth speakers are unbranded but previously worked on iMac. Now disconnected as instructed. Headphones plugged in, but still no sound.
Andrew_2308

 

Correction, headphone speakers are working!
Andrew_2308

 

* When did you last have working sound out of that left side Headset out port?

* Open the Device Manager
* Expand Audio inputs and outputs, Bluetooth, and Sound, video and game controllers
* Take a snapshot like I did below using the Windows 10 Snipping Tool

 

 

Image


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Andrew_2308
1 Copper

Re: XPS 15-7590, Bluetooth speakers not working?

CaptureDell.PNG

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Community Manager
Community Manager

Re: XPS 15-7590, Bluetooth speakers not working?

"Samsung Galaxy S7 Hands-Free HF Audio" ?

Is that another Bluetooth device? If yes, unpair it. Then restart the Laptop. Then pair the unbranded Bluetooth speakers. Then choose them from the sound output drop down list. Make sure their volume is up.


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Andrew_2308
1 Copper

Re: XPS 15-7590, Bluetooth speakers not working?

Done, but cube speakers not appearing on sound output dropdown?????

CaptureDell3.PNGCaptureDell2.PNG

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Andrew_2308
1 Copper

Re: XPS 15-7590, Bluetooth speakers not working?

Still waiting on a resolution to this Bluetooth problem Chris. Any suggestions?

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Moderator
Moderator

Re: XPS 15-7590, Bluetooth speakers not working?

Hi,

Apart from the cube speakers, do you have any other bluetooth speaker to check the functionality of the bluetooth card?

-Supriya


DELL-Cares
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Andrew_2308
1 Copper

Re: XPS 15-7590, Bluetooth speakers not working?

Paired with cube speaker and iPad mini, both connected but do not appear in sound output dropdown????

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Moderator
Moderator

Re: XPS 15-7590, Bluetooth speakers not working?

Let's check if it's listed. 

Right click on Sound icon.

Select Sounds

Select Playback and let me know if you see the cube speakers.

-Supriya


DELL-Cares
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