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XPS8300 wifi disconnects when playing games
Hi Everyone
I am in desperate need of assistance and despite having purchased the system for only 2 weeks, Dell Online is saying my desktop is out of warranty and I cannot lodge and email service request.
I have noticed with my XPS8300 then when playing games (not online) or when streaming videos, the wireless NIC will either disconnect (and refuse to reconnect even though it can see the network) or remains connected but does not allow any traffic to flow. The wireless NIC returns to normal roughly a minute afer I have exited / closed a game.
If I try to run online games (i.e. COD Black Ops), I constantly get the "Connection Interrupted" error message despite the wireless NIC showing full connection.
To test whether if it's the room, I brought in my laptop and it did not have the same issue. Therefore, I am thinking it could be the half-mini wireless NIC.
I have tried looking everywhere but nobody seems to have experienced this or have a solution. Dell just told me to reinstall the drivers, which I've done but to no avail.
Please help.
Thank you.
PudgyOne
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October 24th, 2011 04:00
Pwang88,
Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.
Rick
Pwang88
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October 24th, 2011 07:00
Thanks PudgyOne. Please find the rest of the information below:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\pwang>systeminfo
Host Name: COMPPC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization: Microsoft
Original Install Date: 8/10/2011, 4:40:33 PM
System Boot Time: 24/10/2011, 10:52:02 PM
System Manufacturer: Dell Inc.
System Model: XPS 8300
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt
el ~1590 Mhz
BIOS Version: Dell Inc. A04, 20/06/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-au;English (Australia)
Input Locale: en-us;English (United States)
Time Zone: (UTC+10:00) Brisbane
Total Physical Memory: 6,126 MB
Available Physical Memory: 4,258 MB
Virtual Memory: Max Size: 12,251 MB
Virtual Memory: Available: 10,100 MB
Virtual Memory: In Use: 2,151 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\COMPPC
Hotfix(s): 67 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2393802
[04]: KB2425227
[05]: KB2459268
[06]: KB2475792
[07]: KB2476490
[08]: KB2478662
[09]: KB2479943
[10]: KB2482122
[11]: KB2484033
[12]: KB2488113
[13]: KB2491683
[14]: KB2492386
[15]: KB2495523
[16]: KB2496898
[17]: KB2503665
[18]: KB2505438
[19]: KB2506014
[20]: KB2506212
[21]: KB2506928
[22]: KB2507618
[23]: KB2507938
[24]: KB2508272
[25]: KB2509553
[26]: KB2511250
[27]: KB2511455
[28]: KB2515325
[29]: KB2518869
[30]: KB2519736
[31]: KB2522422
[32]: KB2524375
[33]: KB2529073
[34]: KB2529825
[35]: KB2530548
[36]: KB2532531
[37]: KB2533552
[38]: KB2533623
[39]: KB2534366
[40]: KB2536275
[41]: KB2536276
[42]: KB2539635
[43]: KB2541014
[44]: KB2544893
[45]: KB2545698
[46]: KB2547666
[47]: KB2550648
[48]: KB2552343
[49]: KB2555917
[50]: KB2556532
[51]: KB2559049
[52]: KB2560656
[53]: KB2562937
[54]: KB2563227
[55]: KB2563894
[56]: KB2564958
[57]: KB2567053
[58]: KB2567680
[59]: KB2570791
[60]: KB2570947
[61]: KB2572077
[62]: KB2579686
[63]: KB2586448
[64]: KB2616676
[65]: KB958488
[66]: KB976902
[67]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: Broadcom NetLink (TM) Gigabit Ethernet
Connection Name: Local Area Connection
Status: Media disconnected
[02]: DW1501 Wireless-N WLAN Half-Mini Card
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.3
[02]: fe80::54ac:5885:b3f4:41de
PudgyOne
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October 24th, 2011 12:00
Pwang88,
First, go to the above post and click on the green pencil. Remove the product id.
I see that Windows was recently installed. Is this a new computer or did you recently install Windows 7 Home Premium 64-bit?
Rick
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
Original Install Date: 8/10/2011, 4:40:33 PM
System Boot Time: 24/10/2011, 10:52:02 PM
System Manufacturer: Dell Inc.
System Model: XPS 8300
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt
el ~1590 Mhz
BIOS Version: Dell Inc. A04, 20/06/2011
System Locale: en-au;English (Australia)
Input Locale: en-us;English (United States)
Time Zone: (UTC+10:00) Brisbane
Network Card(s): 2 NIC(s) Installed.
[01]: Broadcom NetLink (TM) Gigabit Ethernet
Connection Name: Local Area Connection
Status: Media disconnected
[02]: DW1501 Wireless-N WLAN Half-Mini Card
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.3
[02]: fe80::54ac:5885:b3f4:41de
Pwang88
4 Posts
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October 24th, 2011 16:00
Thanks for that pickup PudgyOne. This is a new computer from Dell purchased 2 weeks ago.
I'm thinkin it may be the distance to the wireless router but that doesn't explain why it disconnects or doesn't allow traffic through only when playing games. Other computers in the room work fine so I'm thinking it may be a wireless NIC issue.
PudgyOne
9 Legend
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30.3K Posts
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October 24th, 2011 17:00
Pwang88,
If you want to check the antenna wires, on the wireless adapter, CLICK HERE.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
I would contact Dell Tech Support in your area. The computer is under warranty.
Rick
Pwang88
4 Posts
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October 30th, 2011 22:00
I think I've found the solution. While the adapter was showing full reception, its position was allowing interference to disturb the wireless signals when the video adapter fan was running. I have moved the entire desktop and now it works without any disruptions.
Imagine that. The wonders of the wireless network.