maddie1946
2 Bronze

can't connect to the internet

I'm sending this message from my PC because I can't connect on the PC with the problem.
 
Problem:
All of a sudden I can't connect to the Internet using my Dell Dimension 4550.
When I go to Network connections...it says I'm connected. my Norton's works (I thought you had to be connected for the to work) but nothing else connects to the Internet.
I was reading another post in here and it said to bring up ip config/all, and here is what it says:
 
Host name.....................................Wasted time
Primary Dns Suffix..........................
Nude type.......................................Hybrid
IP Routing Enabled.........................no
Wins Proxy Enabled......................no
DNS Suffix Search List..................hsdl.ma.comcast.net
 
Ethernet Adapter Local Area Connector
 
connection-Specific dns suffix.....hsdl.ma.comcast.net
Dhcp Enabled..................................Yes
Auto address....................................Yes
IP address........................................10.10.10.1
Subnet Mask.....................................255.255.255.0
Default gateway................................10.10.10.1
DHCP Server....................................10.10.10.1
DNS Server.......................................68.87.71.266
                                                          68.87.73.242
 
The set up I have is a comcast Arris modem, connected to a Linksy wireless-G 2.4 Ghz 54mbps Broadband Router. I have three PC connected. One my main PC ( works fine) one my laptop, (works fine) and the wired PC with the problem connecting
 
Can anyone help me with this problem?
Thanks,
Maddie

 

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38 Replies
maddie1946
2 Bronze

Re: can't connect to the internet update!

Okay....I just got off the phone with Comcast. We tried everything!! What is happening is my IP address won't change (update) It expired on 6/13/07 (this is when I lost the ability to get on the Internet) Comcast said it's a problem in my Dell PC. To call Dell. Before I do that (at a cost) maybe someone in here can help with this problem! Please!
Maddie
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bheisey
2 Iron

Re: can't connect to the internet update!

I'm curious: when "everything" was tried, did that include a command "ipconfig /renew"?
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maddie1946
2 Bronze

Re: can't connect to the internet update!

Yes they did......still didn't change
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bheisey
2 Iron

Re: can't connect to the internet update!

According to your ipconfig DHCP is enabled but the DHCP server is 10.10.10.1
It is DCHP that dishes out IP addresses.
Routers handle DHCP and are usually at 192.168.1.1
 
Did they have you check the properties of the TCP/IP Internet protocol properties for your connection?
Are they set to automatic?
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maddie1946
2 Bronze

Re: can't connect to the internet update!

Yes they had me check that....They were set to automatic!
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bheisey
2 Iron

Re: can't connect to the internet update!

Okay. Is this next command something they tried? It resets the entire IP stack as if it were a new system:
 
netsh int ip reset resetlog.txt
 
Microsoft says this about the command:
"In Windows XP, a reset command is available in the IP context of the NetShell utility. When you run the reset command, it rewrites pertinent registry keys that are used by the Internet Protocol (TCP/IP) stack to reach the same result as the removal and the reinstallation of the protocol."
 
Rarely do we use this at work to clear up an IP problem. And then reboot. Sometimes it works.
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maddie1946
2 Bronze

Re: can't connect to the internet update!

No, they didn't have me try that. I will have to try that tomorrow. I'm on my way out. I hope you will be here tomorrow to help me further If I need it.
 
Do I do.... run....cmd....netsh int ip reset resetlog.txt?
Are their spaces between "netsh int ip resetlog.txt"
Thank you for all your help!
Maddie
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bheisey
2 Iron

Re: can't connect to the internet update!

Yes. Start > Run > cmd 
and there are spaces in the commance just as you see them.
 
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maddie1946
2 Bronze

Re: can't connect to the internet update!

Thank you!
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