Louise Twomey
1 Nickel

cannot connect to wifi

Hi folks,

 

I have having trouble connecting to my wifi or any wifi at all. I recently had huge problems with my laptop and had to do a complete uninstall of windows. After doing this I couldn't find my original CDs that came with the laptop but the IT guy in work kindly connected me up with windows for 30 days (I think) or until I get the issue resolved. Hopefully someone can help as I've borrowed a friends dongle and don't want to use it too often. I did an ipconfig/all and got the following results:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Louise>ipconfig/all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Louise-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

PPP adapter O2 Mobile Connect:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : O2 Mobile Connect
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 100.64.59.143(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . : 0.0.0.0
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       62.40.32.33
   Primary WINS Server . . . . . . . : 10.11.12.13
   Secondary WINS Server . . . . . . : 10.11.12.14
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8102E/RTL8103E Family PCI-E Fa
st Ethernet NIC (NDIS 6.20)
   Physical Address. . . . . . . . . : F0-4D-A2-C9-67-A8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E844C5FB-8994-4CD3-89C3-BC6326839858}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C3E4364B-2294-41A0-ABFC-F65396FB9E32}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2002:6440:3b8f::6440:3b8f(Preferred)
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       62.40.32.33
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:c40:19ef:9bbf:c470(Prefe
rred)
   Link-local IPv6 Address . . . . . : fe80::c40:19ef:9bbf:c470%15(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Louise>

0 Kudos
12 Replies
PudgyOne
6 Indium

Re: cannot connect to wifi

Louise Twomey,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

What virus program and firewall is installed?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Louise Twomey
1 Nickel

Re: cannot connect to wifi

 
Host Name:                 LOUISE-PC
OS Name:                   Microsoft Windows 7 Professional
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:         
Registered Organization:  
Product ID:               
Original Install Date:     24/05/2013, 13:27:17
System Boot Time:          02/06/2013, 16:42:48
System Manufacturer:       Dell Inc.
System Model:              Inspiron N5010
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2249 Mhz
BIOS Version:              Dell Inc. A10, 17/11/2010
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-ie;English (Ireland)
Input Locale:              en-ie;English (Ireland)
Time Zone:                 (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory:     3,895 MB
Available Physical Memory: 2,500 MB
Virtual Memory: Max Size:  7,788 MB
Virtual Memory: Available: 6,145 MB
Virtual Memory: In Use:    1,643 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\LOUISE-PC
Hotfix(s):                 126 Hotfix(s) Installed.
                           [01]: KB2764913
                           [02]: KB2764916
                           [03]: KB2718695
                           [04]: KB2670838
                           [05]: KB2592687
                           [06]: KB971033
                           [07]: KB2305420
                           [08]: KB2393802
                           [09]: KB2479943
                           [10]: KB2484033
                           [11]: KB2488113
                           [12]: KB2491683
                           [13]: KB2505438
                           [14]: KB2506014
                           [15]: KB2506212
                           [16]: KB2506928
                           [17]: KB2509553
                           [18]: KB2511250
                           [19]: KB2511455
                           [20]: KB2515325
                           [21]: KB2522422
                           [22]: KB2529073
                           [23]: KB2532531
                           [24]: KB2533552
                           [25]: KB2536275
                           [26]: KB2536276
                           [27]: KB2541014
                           [28]: KB2544893
                           [29]: KB2545698
                           [30]: KB2547666
                           [31]: KB2552343
                           [32]: KB2560656
                           [33]: KB2563227
                           [34]: KB2564958
                           [35]: KB2570947
                           [36]: KB2574819
                           [37]: KB2579686
                           [38]: KB2584146
                           [39]: KB2585542
                           [40]: KB2603229
                           [41]: KB2604115
                           [42]: KB2618451
                           [43]: KB2619339
                           [44]: KB2620704
                           [45]: KB2621440
                           [46]: KB2631813
                           [47]: KB2640148
                           [48]: KB2644615
                           [49]: KB2645640
                           [50]: KB2647753
                           [51]: KB2653956
                           [52]: KB2654428
                           [53]: KB2655992
                           [54]: KB2656356
                           [55]: KB2656411
                           [56]: KB2658846
                           [57]: KB2659262
                           [58]: KB2660075
                           [59]: KB2660649
                           [60]: KB2661254
                           [61]: KB2667402
                           [62]: KB2676562
                           [63]: KB2685811
                           [64]: KB2685813
                           [65]: KB2685939
                           [66]: KB2690533
                           [67]: KB2691442
                           [68]: KB2698365
                           [69]: KB2699779
                           [70]: KB2705219
                           [71]: KB2706045
                           [72]: KB2709630
                           [73]: KB2709981
                           [74]: KB2712808
                           [75]: KB2718704
                           [76]: KB2719857
                           [77]: KB2726535
                           [78]: KB2727528
                           [79]: KB2729094
                           [80]: KB2729452
                           [81]: KB2732059
                           [82]: KB2732487
                           [83]: KB2732500
                           [84]: KB2736422
                           [85]: KB2741355
                           [86]: KB2742599
                           [87]: KB2743555
                           [88]: KB2749655
                           [89]: KB2750841
                           [90]: KB2753842
                           [91]: KB2756921
                           [92]: KB2757638
                           [93]: KB2758857
                           [94]: KB2761217
                           [95]: KB2762895
                           [96]: KB2763523
                           [97]: KB2769369
                           [98]: KB2770660
                           [99]: KB2773072
                           [100]: KB2779562
                           [101]: KB2785220
                           [102]: KB2786081
                           [103]: KB2786400
                           [104]: KB2789645
                           [105]: KB2790113
                           [106]: KB2790655
                           [107]: KB2791765
                           [108]: KB2798162
                           [109]: KB2799926
                           [110]: KB2804579
                           [111]: KB2807986
                           [112]: KB2808735
                           [113]: KB2813170
                           [114]: KB2813347
                           [115]: KB2813956
                           [116]: KB2817183
                           [117]: KB2820197
                           [118]: KB2820331
                           [119]: KB2829361
                           [120]: KB2830290
                           [121]: KB2840149
                           [122]: KB958488
                           [123]: KB976002
                           [124]: KB976902
                           [125]: KB976932
                           [126]: KB982018
Network Card(s):           2 NIC(s) Installed.
                           [01]: Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: SonicWALL Virtual NIC
                                 Connection Name: Local Area Connection 2
                                 Status:          Hardware not present

The system I'm using is an Inspiron 15R.

'Also, share the Hardware Ids of the device which has a bang in the Device Manager, this will assist me to identify device and its drivers. Here are the steps:

  • Open Device Manager - DONE
  • Select your device and right click on it. - CANNOT FIND MY DEVICE; IS IT FIRST THING LISTED; LOUISE-PC
  • Click Properties from the drop down list. WHEN I DO THIS ON LOUISE-PC I GET 'SCAN FOR HARDWARD CHANGES AND ADD LEGACY HARDWARE

 

  • Click Details and then click Device description button to select Hardware Ids. - HAVEN'T MANAGED TO GET THIS FAR!
  • Share the Hardware Ids mentioned under Value.

Bear with me, I've had no IT training so finding some of this difficult to do. I should have left it to a professional when I first discovered the problem.

Many thanks

Louise.

 

0 Kudos
PudgyOne
6 Indium

Re: cannot connect to wifi

Louise,

 

Download and install these drivers in the exact order(reboot when prompted)...

Dell System Software, v.7.0.1, A01

 

Intel HM57 Express Chipset Family, v.9.1.1.1025, A00

 

Intel Management Engine Interface, v.6.0.0.1179, A02

 

Realtek RTS5159 Card Reader, RTS5138 Card Reader, v.6.1.7600.30127, A01

 

Then install...

Realtek RTL8103T Ethernet Controller, v.7.13.112.2010, A00

 

Go to Dell Warranty Status enter your service tag, click on original configuration. Look and see which wireless adapter you have installed. Then go to Drivers & Downloads enter your service tag, select your operating system, under network, download and install the drivers.

 

Then download and install Dell QuickSet, v.10.5.0.1, A00

 

Places to look to see if your Connection is enabled

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Louise Twomey
1 Nickel

Re: cannot connect to wifi

Apologies if I come across as a bit stupid but I've no IT experience and you ask in your previous post to check which wireless adapter I've installed. Under the components section under original configuration I get the following list: haven't got as far as drivers & downloads part yet where I enter my service tag and select my operating system but just wanted to check with you whether I am on the right path so far.

 

Thanks for your help and your patience.

Louise.

 

Parts Number
Quantity
6337P
1
LABEL..., SVC TAG/EXPRESS CODE, LATC
D42V2
1
Processor, I3-380M, 2.53, 3MB, Arrandale, K0
MY297
1
Label, Fascia, Intel, CARTON
6P9X7
1
LABEL..., INTEL..., NOTEBOOK..., CI3
N162M
0
SERVICE CHARGE..., SOFTWARE..., LTG, DELL-DOWNLOAD-FLAG
2DXD5
0
INFORMATION..., ROYALTY..., SRS-LABS, 1010
J802J
1
LABEL..., INFORMATION..., NOTEBOOK..., INSPIRON..., BTSS
CT56F
1
INSTRUCTION..., GENERIC..., EUROPE, MIDDLE EAST & AFRICA..., RETAIL
253VN
0
INFORMATION..., DIRECT X (@V)..., 110000
PJ289
0
INFORMATION..., VPEPR
TM318
0
INFORMATION..., SLP2, ENABLE, WINDOWS
RM948
1
Card, Wireless, Internal        Bluetooth, 365, Small Form      Factor, Notebook
W448X
1
LABEL..., RETAIL..., PALMREST..., N5010, WORLD WIDE ENGLISH...
JRR02
0
INFORMATION..., WIN7
UP051
0
Service Charge, Software       Wlcm-Ctr-Cstms, Transactional  Line Of Business
JXFRP
1
BATTERY..., PRIMARY..., 48WHR, 6C, LITHIUM..., SAMSUNG POWER DIVISION...
RC23K
0
SERVICE CHARGE..., SOFTWARE..., MONETIZATION-DT-FOLDERS
1FH94
1
Label, Microsoft, NoBios, WindowsSeven
7X6TJ
0
SERVICE CHARGE..., SOFTWARE..., MCAF-PEARL, MULTIPLE USER INTERFACE...
YJ528
0
Service Charge, Software       SYSM-TRAY-CLNR
WGRV4
1
Assembly, Bracket, L, Liquid Crystal Display, Notebook, 5010
W53NV
0
INFORMATION..., ROYALTY..., CRTV, CAMERA..., CONSUMER..., 2.X
MN234
0
INFORMATION..., WINRE-SIZE, 10, GB-PTN
9WV3G
0
INFORMATION..., .NET@V, 35000, SP1
R0920
0
Service Charge, OPERATING SYSTEM..., Windows XP  Windows 2000, Direct-X
CF9FX
1
Liquid Crystal Display, 15.6HDF, Light Emitting Diode, True Life, V2, Lg Philips Lcd
T7JCP
0
SERVICE CHARGE..., SOFTWARE..., DOWNLOAD-STORE-LINKS
H3GFN
0
SERVICE CHARGE..., SOFTWARE..., ROXIO..., CRTR, START...
H423D
1
TECHNICAL SHEET..., WARRANTY..., INSPIRON..., ENGLAND/ENGLISH..., UNITED KINGDOM...
9C7JG
1
SHIPPING MATERIAL..., CUSHION..., INSP15, TOP...
U994K
1
SHIPPING MATERIAL..., NOTEBOOK..., LCD-KYBD, INSPIRON..., 1545
W57XW
1
KIT..., DOCUMENTATION..., ENGLAND/ENGLISH..., INSPIRON..., 15, EUROPE, MIDDLE EAST & AFRICA...
F214K
0
SERVICE CHARGE..., SOFTWARE..., DTSV, BASIC..., 2.0
RPRV5
0
INFORMATION..., WINRE-ADDR, 7, GB-PTN
W66R1
0
INFORMATION..., WMP@V, 12000
M6C3G
0
SERVICE CHARGE..., OPERATING SYSTEM..., WIN7, Q979538
T2673
0
Service Charge, Operating      System, Windows XP             OCA-MARKER
2PFFT
0
INFORMATION..., QUICK FIX ENGINEERING..., WIN7, CONSUMER
7CCKN
0
SERVICE CHARGE..., OPERATING SYSTEM..., WIN7, Q976972
V1RX3
2
Dual In-Line Memory Module, 2GB, 1333MHZ, 256X64, 8K, 204
MCK3R
1
SHIPPING MATERIAL..., BOX, SYSTEM..., INSP15, COLOR...
7M0NP
1
SHIPPING MATERIAL..., CORRUGATED..., ACCESSORY..., INSP15
CT359
0
INFORMATION..., SOFTWARE..., MCAFEE-SEC-PROVIDER
J663C
1
CORD..., POWER..., 250V, 2.5A, 1M, C5, UNITED KINGDOM...
J017D
0
INFORMATION..., ROYALTY..., DELL-DOCK, CONSUMER...
4K7TX
1
Assembly, Cable, Low Voltage Differential Signaling, W/CMRA, 5010
DGV6W
1
Assembly, Cover, Liquid Crystal Display, Notebook, IMR, Bluefish, 5010
TX271
0
Service Charge, Software       Windows Vista OS, Personal     Computer-RESTORE, ALL COUNTRIES...
VXCY3
0
SERVICE CHARGE..., DRIVER..., UNIFIED MEMORY ARCHITECTURE..., INSPIRON..., N5010
WXY9J
1
ASSEMBLY..., BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., UNIFIED MEMORY ARCHITECTURE..., N5010
G301K
0
INFORMATION..., ROYALTY..., WIT-GAMES
JX8N2
0
INFORMATION..., WINRE-ADDR, 1600, MB-PTN
WV9FG
0
SERVICE CHARGE..., OPERATING SYSTEM..., WIN7, Q978258
RDW2W
0
INFORMATION..., WINRE-ADDR, 1, GB-PTN
6MYDV
0
SERVICE CHARGE..., DRIVER..., NETWORK..., BLTH365, N5010
JX8N2
0
INFORMATION..., WINRE-ADDR, 1600, MB-PTN
4DYRD
0
SERVICE CHARGE..., OPERATING SYSTEM..., VISTA32-64, LIVE, Q960362
C60K2
0
INFORMATION..., SOFTWARE..., ROYALTY..., JAGEX
P575H
0
INFORMATION..., SOFTWARE..., NO-KIT
MKFP7
0
INFORMATION..., ROYALTY..., OFC-2010, STARTER
JRR02
0
INFORMATION..., WIN7
CT097
0
SERVICE CHARGE..., OPERATING SYSTEM..., FLASH, INSTALLER
MMJKH
0
SERVICE CHARGE..., OPERATING SYSTEM..., W7HP64, ENGLAND/ENGLISH..., NO-E
9FJYM
0
Service Install Module, Software, Extreme Performance System, L501X
6E080
0
SPECIFICATION..., DOCUMENTATION..., WINDOWS XP PROFESSIONAL...
RM101
0
INFORMATION..., RETAIL-MARKER
C482K
0
SERVICE CHARGE..., SOFTWARE..., WIT-GAMES
V830R
1
CARD (CIRCUIT)..., WIRELESS..., INTEL1000
FWHFT
0
INFORMATION..., FLASH@V, 1004520
HY806
0
SERVICE CHARGE..., SOFTWARE..., DELL-WELCOME, TRANSACTIONAL LINE OF BUSINESS...
864KE
0
INFORMATION..., PLACEHOLDER, PIECE-PART
R2TW4
0
INFORMATION..., SOFTWARE..., EBAY-WEBSLICE, ROYALTY...
J9MGP
0
SERVICE CHARGE..., OPERATING SYSTEM..., VISTA32-64, LIVE, Q971513
K3CW7
1
SHIPPING MATERIAL..., CUSHION..., INSP15, BOTTOM...
1NC8G
0
SERVICE CHARGE..., DRIVER..., NETWORK..., N1000, N5010
M8192
0
Service Charge, Software       MCAF-SCTY, UPDATES
K488T
0
INFORMATION..., ROYALTY..., SKYPT, SKYPE
433XP
1
KEYBOARD..., 103, UNITED KINGDOM..., C11SN
GRG3R
1
Assembly, Bracket, R, Liquid Crystal Display, Notebook, 5010
FJT7K
1
Assembly, Camera, 1.3M, 14/15/1764
P79MP
1
LABEL..., REGULATORY..., WIRELESS..., 1000, CNB
45CXX
0
SERVICE CHARGE..., SOFTWARE..., EBAY-ICON, FAVORITE
6258Y
0
SERVICE CHARGE..., SOFTWARE..., LIVE-BING-BAR, CONSUMER...
GW783
1
SHIPPING MATERIAL..., BAG..., NOTEBOOK..., 12.5X18, POLY FOAM...
YK191
0
INFORMATION..., SOFTWARE..., 30DAY
K490T
0
SERVICE CHARGE..., SOFTWARE..., SKYPT, SKYPE
WGWT7
0
SERVICE CHARGE..., SOFTWARE..., CRTV, CAMERA..., CONSUMER..., 2.X
NU242
0
INFORMATION..., WINRE-SIZE, 15, GB-PTN
WVDT4
0
INFORMATION..., ROYALTY..., DSPRT-CTR, 3.0
MV9NJ
0
SERVICE CHARGE..., SOFTWARE..., OFC-2010, MULTI-LANGUAGE...
2XK0V
0
INFORMATION..., WINRE-BASE, Pentium M Dothan, 1.86GHZ, 2 MEGB, 533FSB..., MB-PTN
WU119
0
SERVICE CHARGE..., SOFTWARE..., RETAIL-MARKER
H483M
1
LABEL..., REGULATORY..., WIRELESS..., BLUETOOTH..., 365, EUROPE, MIDDLE EAST & AFRICA...
XRXC0
0
SERVICE CHARGE..., OPERATING SYSTEM..., WIN7, Q975599
CHR3N
0
INFORMATION..., ROYALTY..., SOFTWARE..., ROXIO..., CRTR, START...
J0C15
1
Kit, Media, Digital Video Disk Drive, Resource Dvd, N5010, DECBK
2C498
0
INFORMATION..., FUTURISTICORDERFLAG
1D155
0
SYSTEM INTEGRATION..., INFORMATION..., DELIVERYPLUS
N6M8J
1
ADAPTER..., ALTERNATING CURRENT..., 65W, DELTA - AC ADAPT..., 3P, CVD, WORLD WIDE...
MHKCV
1
DVD+/-RW..., 8, 12.7, Serial ATA..., TRAY..., HITACHI LG DATA STORAGE...
U943P
1
TECHNICAL SHEET..., DRIVER DOWNLOAD, ENGLAND/ENGLISH...
P352J
0
SERVICE CHARGE..., SOFTWARE..., ADOBE..., READER..., 9.0, MULTI-LANGUAGE...
7R7PK
0
INFORMATION..., SOFTWARE..., MCAF-PEARL, 30DAY, ROYALTY...
PTMT7
0
INFORMATION..., WINRE-ADDR, 500, MB-PTN
VWG14
0
INFORMATION..., WINRE-ADDR, 1500, MB-PTN
X278C
0
SERVICE CHARGE..., OPERATING SYSTEM..., DOTNET..., INSTALLER
C5245
0
SERVICE CHARGE..., OPERATING SYSTEM..., SUN-JRE INSTALLER
D844D
1
INSTRUCTION..., GENERIC..., RETAIL...
XPCG3
1
LABEL..., CERTIFICATE OF AUTHENTICITY..., OPERATING SYSTEM..., W7HP3/6
TD1W8
0
INFORMATION..., SUN@V, 16018
6X19N
0
SERVICE CHARGE..., SOFTWARE..., WIN-LIVE, WAVE4, CONSUMER...
KGW7K
0
SERVICE CHARGE..., OPERATING SYSTEM..., VISTA32-64, LIVE, Q971512
PMM9T
0
SERVICE CHARGE..., OPERATING SYSTEM..., VISTA32-64, LIVE, Q971514
DJ0JD
1
SHIPPING MATERIAL..., CORRUGATED..., PAD..., INSP15
DW7G5
0
SERVICE CHARGE..., SOFTWARE..., JAGEX, WEBSLICE, ICON
00159
0
INFORMATION..., 1ST BOOT, HARD DRIVE
PPKM3
1
HARD DRIVE..., 320, 2.5, 5.4, P11, SMSNG-M7E
J018D
0
SERVICE CHARGE..., SOFTWARE..., DELL-DOCK, CONSUMER...
864KE
0
INFORMATION..., PLACEHOLDER, PIECE-PART
KXRM2
0
SERVICE CHARGE..., SOFTWARE..., DSPRT-CTR, 3.0
58JM7
1
Assembly, Bezel, Liquid Crystal Display, With, Camera, M/N5010
0 Kudos
PudgyOne
6 Indium

Re: cannot connect to wifi

Louise,

 

Your wireless card driver

 

Intel Centrino Wireless-N 1000, v.13.2.0.30, A00


                           

You also have Bluetooth...


Dell Wireless 365 Bluetooth, v.6.2.1.1100 , A00

and
 
Remember to download and install Dell QuickSet, v.10.5.0.1, A00
 
 
Rick           

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
Highlighted
Louise Twomey
1 Nickel

Re: cannot connect to wifi

 

Please help... I've obviously done something wrong!! Thought I followed all of the steps above but still no wireless connection:

 

See device manager above::

 

Also:

 

Windows Mobility Centre:

 

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Louise Twomey
1 Nickel

Rockstar please help.... Still unable to connect to wifi

 

 

Just lost at this stage and getting really frustrated. I followed all your instructions and still getting nowhere - is it me? I am doing something wrong? Please help Rick. Appreciate your patience so far!!

Louise.

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PudgyOne
6 Indium

Re: cannot connect to wifi

Louise,

 

What is this Huawei Mobile Connect? Is this device removable, like in a usb port?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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Louise Twomey
1 Nickel

Re: cannot connect to wifi

Hi Rick,

Yes. The IT guy in work gave me an Asus Wireless USB Adapter - which he said would help me connect to my wifi at home until I could get the situation sorted out with yourselves.

Is this causing a problem now?

BW

Louise.

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