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wondercheer
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inspiron 1525 laptop reinstalled and now no internet

After many start up problems with laptop ie. restart normally or in safe mode and so on, decided to reinstall OS (followed directions in manual).  Gave up on dell support - no help, they'd always tell me it was a software problem. Warranty over and support over.  Well, still have same problem and now I have new problem of no internet connection.  How do I get internet connection back?  any help appreciated

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Moderator
Moderator

Re: inspiron 1525 laptop reinstalled and now no internet

wondercheer,

 

 

The Desktop/Notebook Utility needs to be installed first(if applicable), then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

 

 

 

 

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

 

 Hint When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.



Desktop System Software or Notebook System Software(if applicable)
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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wondercheer
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Re: inspiron 1525 laptop reinstalled and now no internet

Thanks Rick.

I used the correct order you listed.

Is it necessary to install all the drivers (20 different ones) or can I just install the 2 network drivers?

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Moderator
Moderator

Re: inspiron 1525 laptop reinstalled and now no internet

wondercheer,

 

You'll need to install the desktop/notebook Utility (if applicable) and the chipset drivers first or the rest of the drivers will not install.

 

Then you need to install the network drivers you need.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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wondercheer
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Re: inspiron 1525 laptop reinstalled and now no internet

Here's the order of installation I used:

1. Dell application MediaDirect 3.5

2. OS vista home prem 32 bit sp1

3. drivers and utilities for dell inspiron and dell studio

4. microsoft office home and student 2007

5. drivers and utilities dell webcam

6. roxio creator DE 10.2

7. MediaDirect 3.5 (again, per instruction in book)

When I go to drivers and downloads page, via service tag, there are 20 different downloads.  Do I need to download all?

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Moderator
Moderator

Re: inspiron 1525 laptop reinstalled and now no internet

wondercheer,

 

Yes, Dell Media Direct is first, if you have it.

 

Yes, the Vista Home Premium 32-bit SP1 is next.

 

So install these in this order.

 

Dell Notebook System Software 

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

 

Dell System Software 

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

 

Intel Mobile Chipset 

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

 

Ricoh R5C833 

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

 

You should be able to get a connecting with an ethernet cable at this time.

 

As for network cards, do you know what network card you have installed?

 

Not sure if this will tell you or not, at the bottom.

 

Finding System Information about your wireless adapters/cards

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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wondercheer
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Re: inspiron 1525 laptop reinstalled and now no internet

Does that mean I don't install the other disks that came with the laptop? and do I only download the ones you listed?

"So install these in this order.  

Dell Notebook System Software 

Dell System Software 

Intel Mobile Chipset 

Ricoh R5C833  "

Here's my network card:       UM061     Module, Card, Network DW1505, Inspiron, Rest Of World

 
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wondercheer
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Re: inspiron 1525 laptop reinstalled and now no internet

Here's what I've done so far in this order  and still no internet (ethernet too) Smiley Sad

Dell Media Direct

Vista Home Premium 32-bit SP1 

 Dell Notebook System Software

Dell System Software

Intel Mobile Chipset

Ricoh R5C833

Also, Network Discovery won't turn on in Network and Sharing Center.

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Moderator
Moderator

Re: inspiron 1525 laptop reinstalled and now no internet

wondercheer,

 

After you install those in that order, then download and install

 

Marvell 88E80XX 10/100 Ethernet Controller

 

Dell Wireless 1505 Draft 802.11n WLAN Mini-Card

 

Intel (R) Wireless WiFi Link 4965AGN

 

Intel (R) Wireless WiFi Link 4965AGN

 

See if you can connect after you install these drivers.

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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wondercheer
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Re: inspiron 1525 laptop reinstalled and now no internet

Yeah!!!  I have a connection!  Everything seems fine.  Looks like I don't have start up problems like before. 

I haven't installed Microsoft Office and Roxio Creator yet. 

However, there are 72 windows vista updates to do.  Should I do updates before or after I install Office and Roxio?

I don't want to mess up anything so far. Sorry if questions seem lame - I'm computer illiterate!

Thank you so much Rick! Your help has prevented me from kicking this laptop to the curb!

 

Margaret

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