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need help with internet connection issues!

I own a Dell Inspirion 530s that has the Vista Premium package on it.  I have a good connection to the internet and when I click on the blue E it comes right up.  My computer on the other hand has never been able to recieve windows updates.  When I click on microsoft help and want to get online help it gives me an eroor saying it has lost connection.  Same thing when I go to dell support it says it has lost connection.  But when you click on the blue E it comes right up....does anyone know what I can do to sync this thing up so I can recieve updates and be able to get the support I need?



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