auntie294ever
1 Copper

wifi not working properly

i am downloading the new driver for wifi but it won't install on my pc i am getting an error code 101. how do i get it to install. i have a dell inspiron 15 7000 series.thanks

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Community Manager
Community Manager

RE: wifi not working properly

Hi auntie294ever,

Thanks for posting.

Here is some information you may find helpful: http://dell.to/2vpgs21

If you are still having difficulties, you can search here :  http://dell.to/2vplH1O and reinstall the drivers.  Here is more instruction:  http://dell.to/2uIYuFT


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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auntie294ever
1 Copper

RE: wifi not working properly

thanks for that. it is way over my head. great information though. a couple of questions would dell tell me to upadate a driver i already have installed? and the real problem started when I got a new wireless router my dell started acting funny. google chrome would work for an 1hr then hangup. so i switched to firefox it works much better but every so often it hangs up. i have done test speeds and that seems ok.  my dell every so often just disconnects from the wifi now. i have an older toshiba that i am using and it's not having any problems. Where would you suggest I look?

thanks for your time

auntie294ever

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Community Manager
Community Manager

RE: wifi not working properly

Apologies that the information is confusing.  At this point I would suggest that you run a systems diagnostics by pressing F12 when the computer is first starting up, make a note of any errors, then call Dell Tech Support for further troubleshooting and diagnosis.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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