Networking, Internet, & Bluetooth

Last reply by 08-31-2009 Solved
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2 Bronze
2 Bronze

wireless adapter missing

i have a latitude d620

i did a fresh install

i have loaded all the drivers in the order specified.

when i tried to load the wireless network driver i get an Adapter Error

under Device Manager> Network Adapters> 

  it only shows the Broadcom ethernet adapater; NO wireless adapter

How do i install the wireless adapter????

thanks

HB

Solution (1)

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6 Indium

There are two things you may wish to review.  First is the order of installation of your drivers following the reinstallation of the OS.  Dells insist on having the Notebook System Software and the Intel Chipset drivers loaded first and in that order.  The remainder is a bit more forgiving, but Dell recommends installing the drivers for video, network (the Broadcom device), and sound in that order following the first two because of the resources they require.  The wireless card should follow those.

The second thing is that Dell laptops usually have a control in system setup that turns the wireless port on or off.  You might wish to use F2 during the self test to examine the system setup pages to see whether the card is still listed as being present or has been switched off.

This advice is based on your statement that Windows has nothing, to include an unknown device, listed in the device manager that might correspond to your wireless card.  For the card to be completely undetected you would need to be missing the chipset driver, the card would need to be turned off in BIOS, the card may not be physically connected to the computer (you need to re-seat the card to correct this), or the card has failed.

Dell Forum member since 2005

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Replies (5)
6 Indium

We need a bit more description of the problem.  Did you have a working wireless adapter before you did the reinstallation of the operating system?  If so, do you now have an unknown device in your hardware manager?

If you have an unknown device, and the driver you tried to install failed and returned an error, you might have used an incorrect file.  Do you know for certain the model of your wireless adapter and what type it might be?

Dell Forum member since 2005

2 Bronze
2 Bronze

yes i did have a working wireless adapter prior to the reinstall

there are no unknown devices in Device Manager

based on the service tag - i have a Network minicard 3945ULD Dell

I tried installing driver R202964 from the Dell drivers and support website - again based on inputing my service tag - it installs but at the end i get an "adapter error"

i can remove the driver if i try and install it again - i've done that once already

thanks for the help

HB

6 Indium

There are two things you may wish to review.  First is the order of installation of your drivers following the reinstallation of the OS.  Dells insist on having the Notebook System Software and the Intel Chipset drivers loaded first and in that order.  The remainder is a bit more forgiving, but Dell recommends installing the drivers for video, network (the Broadcom device), and sound in that order following the first two because of the resources they require.  The wireless card should follow those.

The second thing is that Dell laptops usually have a control in system setup that turns the wireless port on or off.  You might wish to use F2 during the self test to examine the system setup pages to see whether the card is still listed as being present or has been switched off.

This advice is based on your statement that Windows has nothing, to include an unknown device, listed in the device manager that might correspond to your wireless card.  For the card to be completely undetected you would need to be missing the chipset driver, the card would need to be turned off in BIOS, the card may not be physically connected to the computer (you need to re-seat the card to correct this), or the card has failed.

Dell Forum member since 2005

Community Accepted Solution
2 Bronze
2 Bronze

Got it. I owe you one.

 

One of the places i work does not allow any wireless devices to be active so i have to go into the BIOS and turn it off at boot up each time i'm in that office.  I failed to consider that the fresh install of the OS did not do anything to the last BIOS setting.

I went in. turned Wireless back on; installed the driver and i'm on the home network in no time.

You gotta love it when a plan works out.

HB

6 Indium

Excellent!  I'm very happy I could help.  Best of luck to you.

Dell Forum member since 2005

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