julespt
1 Copper

968 All in One Printer and Windows 7

I have a Windows 7 64 bit system and have just installed a new 968 All in One Printer.  I cannot get it to print from Word or Outlook even though it is set as the default printer and I downloaded the Windows 7 64 bit driver.  I've carried out all the usual checks and turned things on and off but none of it makes any difference.  I also have Avast anti-virus and wondered whether that was interfering but it made no difference when I disabled it!  I've tried phoning Dell support and hung on for ages but nothing.  I've also spent hours looking at the on-line support, again zilch.  HELP!

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PudgyOne
6 Indium

Re: 968 All in One Printer and Windows 7

julespt,

 

First, you'll need to run Delete Print Jobs

 

The Vista drivers need to be installed using the compatibility mode. Installation instructions can be found at...

 

968 & 968w All-In-One Printer owners thread (W7)

 

When you go to print from Microsoft Word, Outlook, etc..., for the first time, click on file, print and please make sure the proper printer is selected.

 

 

Rick

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