Blue screen when installing Windows XP

Hi Kirogordito

You don’t mention computer model?

Anyhow, sounds like a PAGE_ FAULT_IN NONPAGED_AREA type BSOD error?

Usually caused by RAM (memory) problems either physical RAM issues or a problem application loading in memory on Windows startup

Booting to Safe mode is normally used to identify if it’s a problem application loading on startup

Or switching power off to clear memory hang (also need to remove main battery if a laptop) then power computer back on

In your case it sounds like a physical RAM (i.e. a hardware) issue?

Try removing RAM sticks & reseating them, suggest you also run Dell diagnostics (extended test)

Also read MS KB 171003

Yes sorry, my computer model is a Dell Dimension E510. I cannot go into safe mode because either 1. The blue screen shows up, or 2. While it's loading the system files (I think they're called?) It always stops in the middle of it and safe mode never boots up. I have removed the RAM sticks, put them back in place, and are currently running a Dell Diagnostics.

I finished running the Dell Diagnostics and this is the only problem it showed during the diagnostic.

Error Code: 652F:0B1C    Msg. Memory Data Bus Stress Test Failure.

???????????

Kirogordito 

As you have already removed and reinstalled all the memory modules and the system still does not boot, try the following:

Remove all the memory modules, then install only one module in slot 1, then see if the system boots and if the computer starts normally, reinstall an additional module.

Does not boot, move the module to slot 2 and again see if the system boots, no boot, try the module in slot 3, no boot, try installing in slot 4.

Still does not boot, then remove the first module and using the second one, repeat the sequence described above.

Still no boot, try installing any remaining modules, one at a time, using the above procedure.

Continue until you have identified a faulty module [or slot] or reinstalled all modules without error.

Then if the computer still does not start, it's possible that the motherboard has failed and needs to be replaced.

Bev.

OKay, so i took out both RAM memory sticks, and with one i first put it in the first slot and turned it on, got the "windows did not shut down correctly" and gave me the option to start in safe mode, w/ networking and w/ command prompt as well as normally. Whichever one I pressed, the system self rebooted, and brung me back to the same page. I moved the stick to the 2nd 3rd and 4th slots and I got same results. I tried the other RAM stick on the first slot, and the system actually loaded and brung me to the new user setup (keep in mind i did a system restore but the blue screen persisted). I turned it off, inserted the second memory stick into the second slot and system told me the memory had changed, I pressed F1 to continue, system booted up perfectly. After I am done with the new user setup, I am going to remove the added stick down to slot three, keep the working stick on slot one, and see if system boots, and will repeate the process by putting stick in slot three and put it in slot 4.

One question i am confused about, I read online about my system and the RAM in which if i installed new ram I would have to install two of the same sticks? and when you open up the computer and see the ram stlots, You have a white slot, black slot, then a gap and another white slot and black slot. both memory sticks were in the white slot. If anyone could shed some light if i could have stick number one in white slot, and stick number two on the black slot? as that is what is working at the moment and my system isn't getting a blue screen and windows has loaded.

If you don’t have the E510 User Manual you can download it by clicking on Support at top of the screen & navigate as follows:

Support for Home Users click Start Here > Product Support click Manuals then select Dimension E510

Or try this link, click here

Also see Removing and Installing Parts mentioned in E510 Service Manual click here

Explains memory removing/installing & slots/pairing configuration, as you will see:

RAM module bays are numbered 1(white), 3(black), 2(white) & 4(black) where the correct matched pairing configuration is:

Channel A – 1(white) & 2(white) or Channel B – 3(black) & 4(black)    

If you are doing a Windows XP Clean Install you need the Dell OEM Windows XP SP2 CD & Dell Resource (Drivers & Utilities) CD as provided with the E510 (Dell Resource CD should indicate it’s for E510)

You can also download drivers from above mentioned Support link but probably easier to use the E510 Resource CD

Procedure for XP Clean Install is, click here

Work offline & make sure ALL peripheral devices are disconnected, includes any network connection but excludes monitor, mouse/keyboard

Very Important – when reinstalling E510 device drivers follow the correct order, click here

Once XP is installed & the device drivers, then remain working offline until sure the system is stable

The only application you should then install is Security type software

But the version of AV software CD supplied with E510 will be out-of-date & if subscription is lapsed then DO NOT use that CD

You may want to download one of the many free AV type software available (?), click here

Otherwise only go online to download & install Windows XP updates then decide on Security protection before doing any web surfing

You can install applications provided with computer any time you want, if you really want/need them?

Lots of members use Windows Clean Install rather than Dell System Restore to remove unwanted preinstalled software

You may want/need the multimedia software, not sure what it is, could be Sonic or something similar?

But most Dell preinstalled software is trial period type software so like the AV CD, it will probably be out-of-date, albeit some Dell Support applications can be updated

In short if not critical or necessary then don’t install it

E.g. Internet software, not sure what that is other than some of the ISP choice trial bundles – not needed if you already have an ISP account?

Dell diagnostics should still be available if you only formatted the C partition otherwise you can run diagnostics by booting from the Dell Resource CD (& it sound like you’ve already done that?)

Think that's about it - good luck  :emotion-21:

I currently have RAM stick one in slot one (white) and RAM stick two in slot three (black, is right next to stick one). I have just finished reinstalling windows xp, followed an online tutorial that showed me how to delete the partition, make a new one, and reinstall windows xp. The reinstallation has just finished and i am on the desktop at the moment, but with no icons except for the recycle bin. I was going through folders to check if everything was working correctly and it was. This is my very first time ever doing this, and i'm wondering if i still have to install the discs I said above? after reinstallation was complete i put in the Dell Resource CD, and brought up a menu with MANY different options about instalilng video cards and this and that?! I am extremely confused as to what to do now! Which CD to put in and what option to choose?!

This may be the only last problem I have!

OKay I looked on my dell account page for my specific system specifications, and brung up the drivers and download pages. I have downloaded and installed all the drivers on the computer using a flash drive from this one to the now-working one, and installed all the ones on the steps page. The computer is working perfectly now I believe, and I have just installed the internet software and i am installing the system updates from microsoft. Is there anything else i should be aware of to do before I can finally say that my problem has been fixed?

Sounds like you’re there, but something still doesn’t sound right?

Is there anything else ........before I can finally say that my problem has been fixed?

What’s original RAM spec? – e.g. 2 x 512MB (provides total RAM capacity of 1024MB)

Original RAM matched modules would have been located in 1(white) & 2(white) bays/slots?

Have you checked system reported installed & available memory capacity?

I have downloaded and installed all the drivers on the computer.....

If you managed driver download/install method then fine, it’s normally more of a challenge than using the Resource CD, but it does provide more updated drivers

Have you checked in Device manager, make sure no yellow question/exclamation marks?

I have just installed the internet software

Software CDs provided varies between Dell computer models – so what exactly is Internet software?

1- My original RAM spec was 1g, 2 512mb ram sticks located in= SLot one (white) and slot two (white), I right clicked on computer > properties, and it says my current RAM capacity is 1gb, and stick one is in slot one (white) stick two in slot three (black, right next to stick one).

2-I have checked in the device manager and at first when i had JUST reinstalled Windows XP i checked this and there were many yellow question marks next to items, but now that I have done all the driver updates and stuff there are none and i have checked every section.

3-Sorry, I meant like installing my AT&T modem, you have to install a disk for it to work at first.

That is all!

Okay so I think I have found the main problem with what started it all, I believe it's because one of the RAM sticks is faulty or no longer functioning correctly. When I had the GOOD RAM stick on slot one (white) and BAD RAM stick on slot three (black,) Whenever i installed a program I always got an error from said program(s) that installation was not complete because of an error. I figured I would move BAD ram stick around to the other slots, and problem persisted, and with GOOD ram in white slot one, and BAD ram in white slot two, i got the before problem that windows could not start. I figured I would remove BAD ram stick completely, and I kept the GOOD ram stick in slot one (white). I proceeded to install the programs i had before any of this happened and to my surprise the programs were installed succesfully! I do believe the BAD ram stick is the one that is causing all this problems even though the system recognised me having two sticks (said i had 1gb available memory). I now have 512mb available memory since BAD ram stick is no longer inside my computer, and I kept the GOOD RAM stick in slot one white and system is back to normal. So the BAD ram stick was the problem after all, correct?

Hi again Kirogordito

As already explained by Bev (a.k.a. shesagordie) or should that be she is a “Geordie” now in sunny Texas?

If you reckon one of your 512MB RAM sticks is OK & works in slot 1(white)

Then only use that known good RAM stick (leaving the second suspect 512MB RAM stick removed)

Next, if not already done?

To eliminate bad connections in slot 2(white) you would move the known good RAM stick to slot 2(white) & check again that it still works (i.e. no system errors/problems)

If no problems then both 1(white) & 2(white) slot internal connections are also OK & confirms a busted RAM stick rather than faulty slot 2(white) connections

As you now know, slots layout numbering is 1, 3, 2 & 4 (bit like the firing order of a car engine!!!)

Obviously E510 system performance will be lower if using only 1 x 512MB RAM stick, so you need to consider purchasing new Dell compatible & matching RAM sticks

Bev is more than able to recommend RAM replacement options, spec/price etc.. for your E510 system

If not already done you can check performance using Task Manager & looking at Commit Charge ratio (it will depend on applications that are running) you may be running on high virtual memory (HDD paging or swap file) thereby providing enough memory but at slower/reduced performance

As already explained by Bev (a.k.a. shesagordie) or should that be she is a “Geordie” now in sunny Texas?

BellBoy.

Yep, you are right, a Tynesider, via London to Texas and there is bright sunny 'Chamber of Commerce' weather here.  LOL     :emotion-11:

Bev.

Kirogordito

You can buy memory, with free S&H, that's certified to work in your 5150/E510, from HERE.

Bev