DAYTONA955
1 Copper

DVD PROBLEMS

I have an issue with my XPS 410. I have DVD units installed from new a Sony CRX310S  and a TSST TS-H653A. I am not sure how and when the problem started but when trying to load a program using either drive the computer will lock. It recognises the disc in auto-run and goes into setup but will go no further. Both DVDs operate normally in all other functions as far as I can tell. I think it is probably a software issue but what I do not know or what to do to solve the issue. HELP!

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3 Replies
Thereal-dbk4297
5 Tungsten

Re: DVD PROBLEMS

Hello,

Is it possible that the disk that you are trying to use is dirty, has a scratch, of other defect?

Do you have this problem with more than one disk? I don't think that using a drive from a Sony system can be the problem. Any drive from any system 'should' work in any other system as no software is required to read disks. There is an outside chance that the drive from the Sony system is lacking a required hardware update. If so, I suggest you visit the Sony site with part number in hand to search for a firmware update that affects that specific model number drive.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

 

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DAYTONA955
1 Copper

Re: DVD PROBLEMS

It will lock even on brand new disks. I had checked the Dell site for updates but nothing relavent, seems odd that both drives are having the same problem!

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Highlighted
Thereal-dbk4297
5 Tungsten

Re: DVD PROBLEMS

Hello again,

It could be a Windows, or antivirus, antimalware issue.

Turn off any antivirus and/or anti-malware programs that you may have running. If you are running Vista take a look here.

Mis Dos Centavos,
Darrell

Gadfly at large

Helping Dell Customers here since 1998

My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
  Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!