Community Manager
Community Manager

Re: Delay in delivery and wrong delivery address by dell representative

robg8m,

The Vostro 1520 manual can be found here:

http://supportapj.dell.com/support/edocs/systems/vos1520/

 


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DungeonRaider
1 Copper

Re: Delay in delivery and wrong delivery address by dell representative

Was certain my running around was over but I made the mistake of misplacing the note with the con note number, and since it's not listed in order status or shipping details and no email has be sent with this information I spent about 20-30minutes on hold, only to be told I had to ring someone else.

Another 20minutes and I had to hang up as nature called.

Another 25minutes and I finally got someone who wasn't certain and would check with her supervisior (5minutes) and then come back and was told that the number was BXD followed by my order number... I said that it didn't sound right but she assured me that's what was on their records.

Guess what... it's not right. I know they did have the right number previously as they did manage to give it to me and it traced without a problem and the courier was also able to look it up..... but entering BXD####### as per my order returns an error.

Might have to try the courier anyhow and see if they can help... can't be worse than Dell and it's reps.

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Re: Delay in delivery and wrong delivery address by dell representative

This really is no way to treat customers. I had placed my order on January 8, 2010 and now, 10 days later, I find out that I can expect the delivery to take another 2 weeks. If Dell is unable to make the delivery target of two weeks, it should not make any such claims or at least provide the customers with a visible disclaimer that it is in shortage of raw materials and hence the customers should expect delays in deliveries.

I have already got in touch with the customer care executive who had walked me through the purchase process but I honestly doubt that she will be able to help me in any way. I plan to take up the issue with our consumer court once I get a clearer picture of Dell's malpractices.

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Dhruv Pillai
1 Copper

Re: Delay in delivery and wrong delivery address by dell representative

Edited..

 

I got mine so ty 🙂

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dr_skn08
1 Copper

Re: Delay in delivery and wrong delivery address by dell representative

hello to all...!

    i am also planning to buy a dell laptop online in india... ur msges made me affraid of placing an order online... lol is it really worth to buy a dell laptop online? is there any perticular period like festival time-diwali or cristmas, when there is delay in delivery of system ?

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