i AM USING Vista Home OS. I have a Dell 531 PC. and am using a Dell 948 AIO Printer.
Here's the problem:
When I use the Dell All In One Center to transfer Documents to MS Works Word Processor, notepad or notebook or anyplace else the result is a garbled mess. I have gone thru all the troubleshooting suggestions etc. The strange thing is I can transfer Pictures very easy and the result is excellent. I have uninstalled and reinstalled the program cd but to no avail. I'm at a loss. Do you have a solution???
Please follow these instructions and then tell me what happens.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
I recommend that you use these Recommended Wireless Router Settings to get the best communications between the printer and all the computers.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machine, until it prompts you to restart yopur computer.
Restart your computer.
Download the proper drivers.
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
Please remember to install the latest firmware for the 948 Printer.
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Also try reading
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
Also try reading Update list of applications to send scans to
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
Welcome to Dell Community!
#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015