jekeis
1 Copper

Dell 948 Printer vs Microsoft Office in Vista

Sussessful connection of printer Dell 948 through USB to inspiron 1720. Not wireless. Can print from internet and other programs, but get error message when trying to print from Microsoft Office (ex. Word). Issue only seems to reside in Word, Excel, etc. Ideas on how to troubleshoot?

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PudgyOne
6 Indium

Re: Dell 948 Printer vs Microsoft Office in Vista

jekeis,

 

Try re-installing the printer using these instructions and it should work wirelessly if you use these Recommended Wireless Router Settings.

 

 

 

I recommend that you use these Recommended Wireless Router Settings to get the best communications between the printer and all the computers.(This printer can be used wirelessly if the printer has the wireless card)

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) untiul it prompts you to restart yopur computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Please remember to install the latest firmware for the 948 Printer.

 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

Also add Microsoft Word to the Update list of applications to send scans to

 

 

Rick

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and un-install all versions of Java, restart your computer and download and install the latest Java.

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jekeis
1 Copper

Re: Dell 948 Printer vs Microsoft Office in Vista

PudgyOne - thanks for considering my issue. Before I gave this a shot though, I wanted to highlight that I don't intend to use the wireless function at all, we simply want to have it directly connected to the laptop via the USB. Does that alter your feedback?

 

Jekeis

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PudgyOne
6 Indium

Re: Dell 948 Printer vs Microsoft Office in Vista

Jekeis,

 

If you're just keeping it connected with the USB Cable, then I would disconnect the printer, run the patch as administrator and wait until it prompts you to restart your computer. Restart yoiur computer and then install the proper drivers. You can also install the Abbyy Fine reader from the disk.

 

Update list of applications to send scans to  and locate Microsoft Word and add it to the scan list. It should find Microsoft Word with the enhanced search.

 

And final tweak, I would do this.

 

 

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

 

Go to the USB Controller section and click the + sign.

 

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

 

Restart your computer.

 

 

Rick

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PudgyOne
6 Indium

Re: Dell 948 Printer vs Microsoft Office in Vista

Jekeis,

 

Sorry, I just saw my typo. The correct information should be...

 

Update list of applications to send scans to  and locate Microsoft Word and add it to the scan list. It should find Microsoft Word with the enhanced search.

 

I have corrected this. I hope you weren't scratching your head for long.

 

 

 

Sorry,

Rick

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What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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jekeis
1 Copper

Re: Dell 948 Printer vs Microsoft Office in Vista

Rick - thanks for your help.

Jim

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PudgyOne
6 Indium

Re: Dell 948 Printer vs Microsoft Office in Vista

Jim,

 

You're Welcome. Did you get it to work?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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