When attempting to scan to my computer, I receive a "Downloading Application List" msg, then I receive a "Cannot Retrieve Application List". Nothing happens after that. I cannot scan. The printer has a network adapter and prints without issue. Only having issues with being able to scan. Any help out there?
It sounds like everything didn't install correctly. Please follow the instructions below and everything, printing, scanning and copying should work for you with no problems.
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
I recommend that you use these Recommended Wireless Router Settings to get the best communications between the printer and all the computers.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) untiul it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
Please remember to install the latest firmware for the 948 Printer. <ADMIN NOTE: Broken link has been removed from this post by Dell>
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Also try reading
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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