I am not only disappointed, but furious about the service I've received from Dell on Call. I purchased the service when I bought my studio XPS 1640 laptop a month ago. I've called Dell on Call three times and each time I was sent to India and was on the phone for up to three hours. The technicians never seemed to know what to do and I had to be put on hold numerous times while they figured out how to solve the problem. They couldn't understand English and I couldn't understand them. The last time I called the technician made so many mistakes on my computer that I had to go back and correct them after he hung up. In other words, he created a mess. I definately do not recommend ever purchasing this "help" from Dell.