Hi! My hard drive literally died and had to be replaced. We lost EVERYTHING. How do I get all of the programs back (i.e. CD burning capability program, etc) - we have nothing. PLEASE RESPOND.
Do you have the operating system disk? You should be able to download and install the drivers from the support site.
If not then you must be able to purchase the restore disk from Dell. My Inspiron 1521 came with the disk.
How old is your PC? Is it still under warranty? If so, you should be able to call up tech support to request the CDs. There used to be page on the Dell website to request the CDs; I'm not sure if it is still there. You might have to hunt around for it.
If you are out of warranty, you are out of luck.