1 Copper

Hello... can someone help me ?

OK, so I'm new here and a computer lame brain !  I have a Dell 720 inkjet printer and a new notebook (Acer) with Vista. No matter what I do (New drivers downloaded), I can't get the notebook and printer to talk. Any ideas please? Frustrated British guy going nuts here ! emoticon.Smile.title

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6 Indium

Re: Hello... can someone help me ?



First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.


Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista computers, until it prompts you to restart your computer.


Restart your computer.


Download the proper drivers.


XP Drivers



Vista 32-bit Drivers


Vista 64-bit Drivers



All other drivers


Install the proper drivers. You'll be prompted when to connect your printer(powered on)


As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.




Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.





What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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