Hello every one, dell ripped me off

If they billed your credit card, call your credit card holder and dispute the charges. If it's a debit card or checking account, go to your financial institution (bank) and dispute the charges. Let them know you were charged for services you never received. The FIRST thing you need to do is remove all credit/account info from your Dell account so they can't do this again. I have no doubt that you're telling the truth. It seems these days, Dell will shaft anyone to make a buck. Good luck and let us know how it goes!

I am in USA (New York)

Yes it is poorest treatment I got from dell, what else you can expect.  I am going to waste more of my school time tomorrow again by calling them...

This is very upsetable to me and distrubing my study as well, I would be really helpful if I got help to resolve this issue

Thank you for your time

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Sorry to hear about that. I'm not sure what country you are in, but this seems like poor treatment.

Yes you are right it will not help at all since the customer service people will check it again and they will say the same thing again

Another good one

Dell deleted my posting since it was showing them the mirror of what is happening in dell

Ryaz:

Dell only deletes posts that violate TOS, such as posting employee names, your service tag, etc.

Obviously, they don't delete posts for complaining (or bad English :emotion-5:).

There were no employee name involve in it or my service tag or any thing, yes I mentioned that my case is in dell's fraud department now that might be upsetting for them. that is the only think I can think of

.

another thing you could try is completing the form on this dell 'unresolved issues' site... but they, like the dell customer service people that ocassionaly stuble into this forum, have proven to be nothing more than a further waste of your time.

That is completely unfair :emotion-40:

For starters, these are community forums - not official support forums, so Dell rep's are not obliged to help out in here :emotion-55:

Secondly... the Dell reps who do occasionally frequent the forums (Jackie, Gina, Chris M, Jesse L, et al), are always helpful to those whose threads/posts they reply to, so I haven't a clue why you think they're a waste of time?

Hi ryaz101, Have you tried using the Unresolved issues HERE.

ryaz101,

Sorry you are having problems with your Dell Preferred Account.  If you would Friend me, so I can send you a Private Message, I'll see what I can do to help.

Regards,

Robert

of course I care, I am student

I will try to get to those people when I will be completely disappointed by dell, I am still contacting them two or three time in a week. I think you are right I will soon be ended up with those people (bbb.org)

Thank you for your suggestion they are very good

Update as of 4/6/09 9:00 AM to 11:00 AM

I called dell today as I was instructed on sturday to call them on monday, I tried the specialist who has been to my case I tried his extansion but as usuall that person is never there. Then I tried dell financial number 18002832210 after sometime I connected to someone there, he transfer me to customer service after asking me many so called questions. I got to customer service after almost 10 minute delay, I got a new number that person 1866-383-4713 (credit card I think, not close to what I am looking for), after a long hold I got to speak with a rep who said that he is going to email related person for this case and they will get back to me, I am hoping :emotion-5: and we end the call there

I am not realy sure that I even will get help from somewhere, and may be I have to end up trying that and making payment in order to save my credit history, I think that what dell exactly want from me, I could be wrong but chances are I am right.

but one thing I know that this is the worse experience of my life and which is getting worse day by day. I am feeling so helpless, victim of dell's ripping I am sorry to use this word, but this is clear ripping, I am getting charged without my notice and permissions. I never gave my dell's financial account info to any one like support, customer service department etc.. but because dell know about my account so they can charge it without my authorization

I would be really thankfull if some can help me to restore my confidence

Another update

I was promised that somebody from dell will call me but I waited two days and nobody bather to call me, but they said so though

This treatment of dell is making me feel more helpless day by day, that is how dell do any way they ripp people off, charge their account or whatever financial information they have available for a customer and then when you call them they will say oh it was your fault you approved it but I accept this little differently, It is our fault because we dealt with dell, we trusted on dell, we provide them business, we bought stuff from them etc..

I am still as always looking for help, because I dont thing customer service going to help me, it does not matter how many times I call them, finally they would not respond to my calls and will hung up on me if some picked my phone by mistake.

I there any one who can help me please please?