another thing you could try is completing the form on this dell 'unresolved issues' site... but they, like the dell customer service people that ocassionaly stuble into this forum, have proven to be nothing more than a further waste of your time.
That is completely unfair emoticon.Hmm.title
For starters, these are community forums - not official support forums, so Dell rep's are not obliged to help out in here emoticon.Idea.title
Secondly... the Dell reps who do occasionally frequent the forums (Jackie, Gina, Chris M, Jesse L, et al), are always helpful to those whose threads/posts they reply to, so I haven't a clue why you think they're a waste of time?
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)
230W AC Adapter / 9-cell Lithium-Ion Battery
Windows 7 Home Premium (64bit)
Sorry you are having problems with your Dell Preferred Account. If you would Friend me, so I can send you a Private Message, I'll see what I can do to help.
Update as of 4/6/09 9:00 AM to 11:00 AM
I called dell today as I was instructed on sturday to call them on monday, I tried the specialist who has been to my case I tried his extansion but as usuall that person is never there. Then I tried dell financial number 18002832210 after sometime I connected to someone there, he transfer me to customer service after asking me many so called questions. I got to customer service after almost 10 minute delay, I got a new number that person 1866-383-4713 (credit card I think, not close to what I am looking for), after a long hold I got to speak with a rep who said that he is going to email related person for this case and they will get back to me, I am hoping emoticon.Wink.title and we end the call there
I am not realy sure that I even will get help from somewhere, and may be I have to end up trying that and making payment in order to save my credit history, I think that what dell exactly want from me, I could be wrong but chances are I am right.
but one thing I know that this is the worse experience of my life and which is getting worse day by day. I am feeling so helpless, victim of dell's ripping I am sorry to use this word, but this is clear ripping, I am getting charged without my notice and permissions. I never gave my dell's financial account info to any one like support, customer service department etc.. but because dell know about my account so they can charge it without my authorization
I would be really thankfull if some can help me to restore my confidence
of course I care, I am student
I will try to get to those people when I will be completely disappointed by dell, I am still contacting them two or three time in a week. I think you are right I will soon be ended up with those people (bbb.org)
Thank you for your suggestion they are very good
I was promised that somebody from dell will call me but I waited two days and nobody bather to call me, but they said so though
This treatment of dell is making me feel more helpless day by day, that is how dell do any way they ripp people off, charge their account or whatever financial information they have available for a customer and then when you call them they will say oh it was your fault you approved it but I accept this little differently, It is our fault because we dealt with dell, we trusted on dell, we provide them business, we bought stuff from them etc..
I am still as always looking for help, because I dont thing customer service going to help me, it does not matter how many times I call them, finally they would not respond to my calls and will hung up on me if some picked my phone by mistake.
I there any one who can help me please please?
Our Escalations Team has your information and will be contacting you shortly. They Do Not work on the weekends, so please be patient. Follow the instructions I sent you in my email, and we will assist you. Thanks.
no I did not mean those people but I am mean Customer service people, I could be wrong but the way they treating me like keep transfering until voice machines I feel like that
Thank you DELL-Robert P I appreciated your time
I tried to send you the information you requested but it did not went to you but it went to forum and because of that they deleted my posting as well, so am I missing something here?
If I was you I wouldn't worry about filing a complaint with the BBB, I just did that over my laptop warranty issue. Useless, the BBB just requires for Dell to respond to any letters that is filed with the BBB, they don't have to take action, kind of a joke if you ask me. FYI if you are looking to purchase an XPS system, the salesmen state that Warranty is North American based, they make it sound like all the call centers and internet are in America or Canada, so that you just might understand the Call Center Representatives, it is not, and Dell gets really mad when you call them out on it.
My XPS M1530 that I bought last may has had my motherboard replaced 3 or 4 times, CD drive replaced, hard drive failed, LCD replaced, heatsink replaced, and a few other parts replaced. Basically, the only thing that hasn't been replaced is the battery and processor. I have asked Dell multiple times just to replace the computer, one guy told me "Dell is not in the business of replacing computers". Funny how that works, we sell something that doesn't work but we will replace the parts so many times that we pretty much paid to have the computer rebuilt 3 times, but we are not going to replace it. They did offer for me to have it sent in to a depot, even though the warranty states that they had to come to my location to fix the computer. When I told them that I didn't want to send it in, they delayed sending out any parts for it to be fixed until I have talked to someone on the next level of call center. They did later come out to my house to fix the computer.
My computer just had the motherboard replaced the other day, lets see how long it works. If I was to recommend anything, DO NOT get an XPS system, they are out of date just as quick as any other system. Also DO NOT get the warranty, they don't like to live up to it anyway, plus they typically make 85% margin on warranties anyway (At least that was the margin when I worked at Staples, they charge about the same about).
Hopefully you all have better luck then me, I just order a new desktop for me, I am done with laptops unless I need to get one for travel.