Matt Ee
1 Copper

How to check where the problem is?

Last week automatic Win 10 update scrambled various operations, Microsoft said its due to defective hardware?  Alienware checked and updated everything I didn't, still not working, they said its an OS update problem. How do I check the problem everyone blames on someone else?

Thanks for your help !!!

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1 Reply
Philip_Yip
6 Indium

RE: How to check where the problem is?

Let us know the model of your Alienware. Press [Windows] and [ r ] and then type in msinfo32 and press [Enter]. Let us know the OS Name, OS version, System Model, BIOS version, SMBIOS version, BIOS Mode and Secure Boot State.

Then power down your Alienware. When powering up press [F12] and run preboot diagnostics with any extended tests. 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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