DAV-AZ
1 Nickel

Re: MINI 9 Delays

dwanem, ordered on 04/28 with an estimated delivery date of 05/14....... amazing! if my experience is any indication.  I'm still waiting from 03/07.  My Mini is a straight forward 512MB 8GB with XP.  Nothing out of the norm.  Black, no camera, no bluetooth.  Last two times I talked to customer support they too told me there would be no further delays and the computer should be delivered on or before the estimated date.  That was two delays ago. I have not received a phone call or email either.  Only way I'm tracking the delays is to log on and check status every Monday just in time to see another delay added on.  

Good luck to you.

 

 

 

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dwanem
1 Copper

Re: MINI 9 Delays

I thought mine was pretty straigitforward:  black, bluetooth dongle, the 8GB SSD was backordered so I paid for the 32GB upgrade that was supposed in stock, .3 webcam.  I don't actually think it will show up on-time, but I would have loved to have been told before I ordered that there was a problem with getting parts in time.  That way I could have gone to best buy and bought the mini 10 that they had on the shelf.  I wouldn't have had a problem with the delay had the first person in customer service I dealt with not denied the delay.

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azul591
1 Copper

Re: MINI 9 Delays

According to the FTC you have the right to cancel your order after a certain number of days from the original order. If you are not happy with the delay then cancel it. Otherwise, patience is king. Although I think Dell should give the group of customers affected some kind of compensation for their poor planning of product logitics they show have known would be huge in the USA. Lack of part/materials just demonstrates a lack of proper management of a company product release that would have brought a lot of customers back to Dell. Instead it scared a huge group of us away after this order arrives. I personally am waiting on a Mini10 that I ordered 5/11/09 and I now have a delay to 6/23/09 (40 + days) ..... just disappointing and there is really no excuse they can give me that will be acceptable.

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adamatboxer
1 Nickel

Re: MINI 9 Delays

I'd

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adamatboxer
1 Nickel

Re: MINI 9 Delays

I'd appreciate some follow-up about when those Dell Mini 9 systems mentioned in this thread actually shipped.  I ordered mine 7/29/09, and am still waiting after about 4 or 5 delays, and am just curious how bad things can get.

I'm fine with the concept of producion delays.  A lot of parts go into a computer, and if some aren't available, the company can't build or ship the system.  What I object to is repeatedly pushing back the delivery date only one or two weeks at a time if that's not when Dell expects the computers to be ready.  From what DELL-RobertP says, it's 7-10 days to turn around a system and get it to the US once they start building it, plus up to a week for the ground shipping to get it from Dell to me.  If that's true, then Dell should not be telling me the estimated arrival date is one or two weeks from now unless that system is already in production.  Otherwise, there's no way am I getting it that soon.

When I look up my current order, it says the estimated delivery date is Sept 10, meaning the estimated ship date is Sept 3.  The only way that could possibly be true is if the manufacturing facility in Malaysia is no longer waiting for parts, and is pretty far along putting together the system.  I wonder if Dell would be willing to either (a) confirm that's the case, or (b) push back my estimated arrival date far enough that it's a realistic reflection of what's going on in your production facility.

Thank you,

Adam

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isaumur
1 Copper

Re: MINI 9 Delays

How about Desktops does ANYONE care about desktops anymore?  I can tell from some of these forums that Dell doesn't care much about them.

Is Dell actually trying to get people to STOP buying desktops? Because continued delays just might do the trick. 

What happened to Dell anyway?  Used to be the best company out there, now it's vying for worst.  I'd like to know what is so hard about putting a desktop in a box and shipping it but don't want to tell you my order number for fear things will only get worse.  If I complain about the customer service and delays do you have a back room somewhere you call the "Abyss" and that's where you'll put my order?

If I ever actually receive my current order, it'll be the last Dell I buy.

 

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