2 Bronze

Private messages are broken. There's no option to send message or create new one

Just reiterating what's said in other threads. Everything was fine yesterday morning and now on 4 browsers I have the same issue, there's no way to send a PM and no box to create a new one. This needs fixing ASAP.

(1)
31 Replies
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1 Copper

Re: Private messages are broken. There's no option to send message or create new

I just found this work around, it'll work for some people.

Click the three button menu on the top right of the messages page, select "Mark all new". Once this is done the reply buttons show back up for me. 

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Moderator
Moderator

Re: Private messages are broken. There's no option to send message or create new

Hi, 

 

I have replied to your Private message regarding the same query. 

 

-Prajesh


DELL-Cares
Social Media Support
#IWork4Dell
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2 Bronze

Re: Private messages are broken. There's no option to send message or create new

Hello Prajesh,

Yes, I did  the performance tests and no errors came up. I sent an image of the qr code message to the email address as requested, with the correct number in the subject header.

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Moderator
Moderator

Re: Private messages are broken. There's no option to send message or create new

Hi, 

 

I have reviewed the image. We would also need to review the system health. Click on Ok > click the right arrow from the right bottom of the screen and share an image of the screen to the email under the same subject line. 

 

-Prajesh


DELL-Cares
Social Media Support
#IWork4Dell
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2 Bronze

Re: Private messages are broken. There's no option to send message or create new

Prajesh, I've sent a further image. In that instance the performance test was also fine, but twice prior to that it hung for a while and produced two error messages. I've just realized that I can't activate Windows, I have 'no digital license', and I'm not aware of having been given a product key. The activation reminder in the corner of the screen (like a watermark) disappeared after doing the performance test... as though something has gone wrong with the system corrupting the Windows activation options. 

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Moderator
Moderator

Re: Private messages are broken. There's no option to send message or create new

Thanks for the images,

Let us run the support assist scan, which will check for driver/BIOS update, hardware issues, and optimize the system performance. You can watch a video here https://dell.to/2W7gbQJ for instructions

 

If that does not work, I would request you to restart the system to safe mode and check if the issue persists. You can watch a video here https://dell.to/3aRs5m6 for instructions

 

Regarding the windows activation. The system is a digital licensed and does not have physical key.

 

Have you tried activating it? And was there any error?

You could refer link shared here https://dell.to/2WjO7Kj and see if that helps.

 

-Kughalu 


DELL-Cares
Social Media Support
#IWork4Dell
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2 Bronze

Re: Private messages are broken. There's no option to send message or create new

Hi Kughali. I can't activate because there's no option to: it states 'there's no digital license.' Using the 'troubleshoot' option only allows to scan for hardware changes. Obviously there haven't been any hardware changes, and so that option does nothing. The digital license is missing.

Looking in the bios there's no manufacturing date, ownership date, asset tag, or Ownership tag. I don't know if these are related to Windows activation.

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Moderator
Moderator

Re: Private messages are broken. There's no option to send message or create new

Was the windows activated when you bought it? If yes, was there any update that happened on the system?

 

Yes, the BIOS settings could be related. You may follow link shared here https://dell.to/2WaUgbo on how to active it. If issue, persist chat with Microsoft team from the same link.

 

Feel free to drop us a message if any further concern.


DELL-Cares
Social Media Support
#IWork4Dell
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2 Bronze

Re: Private messages are broken. There's no option to send message or create new

No, it wasn't activated. It had the watermark on the bottom right of the display asking to activate windows. For some reason that has disappeared. The Microsoft advice in this situation is to contact the manufacturer, i.e. Dell. But you're telling me to contact Microsoft.

Except, in the section about refurbished PCs it says one should have been given a certificate of authenticity containing an activation key. I was not given this, so the question is whether I should have a digital license or an activation key. Since the product is under a new Dell warranty I assume it ought to have a digital license.