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1 Message
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11004
Problem with login redirection on https://sso.emc.com/sdell/
Hello, with my existing account also with a new one, I have problem to login to Dell support pages. It always stuck on "Configuring your account..." If you are not automatically redirected, Click here to continue The link points to
https://sso.emc.com/ and ends in the same page as loop.
kmkmkm
1 Message
0
June 3rd, 2019 06:00
Same problem since a few months back.
There also is absolutely no way to reach any kind of support since ALL LINKS ALWAYS GOES TO THE SAME NON-WORKING PAGE. A website built by Kafka.
Yom007
1 Message
0
June 4th, 2019 03:00
exactly same issue...
Gwolfgf
1 Message
0
June 25th, 2019 00:00
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
1
July 3rd, 2019 08:00
For users who are still having sign on issue =
- Clear the browser cache and cookies
- Once done, close all browser windows
- Open a new browser window and go to this site and try to sign on
Miguel.ledesma
5 Posts
0
July 10th, 2019 07:00
Hello, I already made the steps you mentioned but I still have the same problem. :/
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
July 10th, 2019 10:00
Have you observed this issue with chrome with on incognito mode?
Could you please private message me a screenshot of the error message? I will have this escalated.
Miguel.ledesma
5 Posts
0
July 11th, 2019 10:00
Hi.
I already try to enter several Internet browsers, on my cell phone, on the table, in different operating systems, and try http and https, deleting cookies, browsing history, cache, I have already raised a case in a partner program.
I have not been able to enter yet, all the options redirect to the page that shows "Configuring you account ..."
I think it's a server problem.
Regards!
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
July 12th, 2019 07:00
Thank you for the image. I have escalated this to the concerned team & awaiting an update. I will keep you posted as soon as I have an update or if there are any further details required.
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
July 16th, 2019 11:00
Hope you are doing fine. The team has confirmed that this has been resolved. Could you please check this & revert?
jonmason
1 Message
0
July 17th, 2019 06:00
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
July 19th, 2019 06:00
@jonmason, our team confirmed that this issue is auto-correcting & will login to the page after a few attempts. We have tested with multiple accounts & were able to log in without any issues.
AlexJRC
1 Message
0
July 24th, 2019 01:00
The problem still present for our business account. And we are not able to contact any type of support because any support way link to pages with problem
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
0
July 25th, 2019 13:00
Please try the link in incognito or in-private browsing & check if the issue persists.
myrdin
6 Posts
0
August 19th, 2019 01:00
@SreejithR the issuestill persists for me.
I tried with, IE11, Chrome and Firefox. Normal browsing and incognito/private browsing. Same error when ever i try to login to an EMC-Website.
myrdin
6 Posts
0
August 27th, 2019 05:00
Please fix this issue once and for all! ASAP!
How am I supposed to download Updates for DataDomain or Networker without the ability to log in to the EMC Website?