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Community Manager
Community Manager

Re: Problem with login redirection on https://sso.emc.com/sdell/

 

For users who are still having sign on issue = 

- Clear the browser cache and cookies

- Once done, close all browser windows

- Open a new browser window and go to this site and try to sign on

 



 

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2 Bronze

Re: Problem with login redirection on https://sso.emc.com/sdell/

Hello, I already made the steps you mentioned but I still have the same problem. 😕

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Moderator
Moderator

Re: Problem with login redirection on https://sso.emc.com/sdell/

Have you observed this issue with chrome with on incognito mode?

Could you please private message me a screenshot of the error message? I will have this escalated.

 

 

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2 Bronze

Re: Problem with login redirection on https://sso.emc.com/sdell/

Hi.

I already try to enter several Internet browsers, on my cell phone, on the table, in different operating systems, and try http and https, deleting cookies, browsing history, cache, I have already raised a case in a partner program.
I have not been able to enter yet, all the options redirect to the page that shows "Configuring you account ..."
I think it's a server problem.

Regards!

Configuring you account...DELLEMC.png

 

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Moderator
Moderator

Re: Problem with login redirection on https://sso.emc.com/sdell/

Thank you for the image. I have escalated this to the concerned team & awaiting an update. I will keep you posted as soon as I have an update or if there are any further details required.

 

 

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Moderator
Moderator

Re: Problem with login redirection on https://sso.emc.com/sdell/

Hope you are doing fine. The team has confirmed that this has been resolved. Could you please check this & revert?

 

 

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1 Copper

Re: Problem with login redirection on https://sso.emc.com/sdell/

I am still experiencing this issue today 7/17/2019, multiple browsers, cleared cache, tried incognito mode, tried from multiple different machines.
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Moderator
Moderator

Re: Problem with login redirection on https://sso.emc.com/sdell/

@jonmason, our team confirmed that this issue is auto-correcting & will login to the page after a few attempts. We have tested with multiple accounts & were able to log in without any issues.

 

 

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1 Copper

Re: Problem with login redirection on https://sso.emc.com/sdell/

The problem still present for our business account. And we are not able to contact any type of support because any support way link to pages with problem

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Moderator
Moderator

Re: Problem with login redirection on https://sso.emc.com/sdell/

Please try the link in incognito or in-private browsing & check if the issue persists.

 

 

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