THIS IS THE THREAD FOR US TO POST OUR ORDER STATUS OF STUDIO XPS 1645 CORE i7
I have browsed the forum and found this as a BIG issue about the Studio XPS 1645 i7 Delivery. Some are saying that Dell IS NOT SHIPPING it and some say opposite.
Now we have this thread for each of us to post exactly what is going on with our order status so that we all know the truth.
Who has ordered really long time ago - Who has canceled - Who is still waiting - Who has talked with Dell Reps or Manager - Who has been given reasons for Cancellations or Delays - Who has experience something else related to the problem ..
WE WILL GATHER INFORMATION HERE !
STUDIO XPS 16 1645 i7
Ordered 09/27/09 - EDD 10/19/09 - Canceled by Dell - NO ANY NOTIFICATION
Reordered 10/22/09 - EDD 11/13/09 - Delayed to 11/20/09 - Canceled by Dell
Reordered 11/19/09 - EDD 12/15/09 - .....
Friday 11/27/09 at 11:54 PM, received an e-mail saying that: "your order is built and in transit to the shipping facility.
Normal time in this routing position is 48-96 hours.".
Waiting to see what will happen..
(visit my thread "STUDIO XPS 1645 - DELAY - CANCEL - RELEASED MONEY = DELL" )
My fault is that I did not research Dell before I made my purchase, something I deeply regret now. * 11/24 - I ordered an XPS 16 laptop back in 10/14 with the rep saying my extimated delivery date was 11/24 but saying the system will "likely arrive before the delivery date because that is how it works". Why oh why did I ever fall for that?
You know that I really and totally understand that feeling since I have been waiting for 62 days just to receive my laptop. You should keep tracking your order almost everyday and just stick with one really helpful people who really can and wants to assist you.
Also, you should expect further delay because if you don't, it will just make your Christmas and even New Year more unhappy. It is just a laptop order anyway. Dell will have to pay for the way they treat their customers, I strongly believe. It is not worth for us to worry about.
There are many people who sympathize with you here :
Today Saturday 11/28/09 :
Checked order status online
Called automatic check order status 1 (800) 433 9014
Order Status : Shipped
Shipped Date : 11/28/2009
Estimated Delivery Date: 12/01/2009
Carrier and Tracking Number : Data Temporarily Unavailable
I don't believe it until I see it at my door. ( The money still in my bank account . even less than 56 cent to the amount I have to pay , cause it was released back to my bank account and became " Available" , so I did not pay attention when spending money.
Will update !
11/28/09 : Received an e-mail saying that my order was SHIPPED
Order Status on the Web and the Phone : Still indicated SHIPPED
EDD : 12/01/09 ( Monday )
( This post was edit )
You'll forgive me for doubting the scenario you are claiming, but are you absolutely sure you did not accidently delete that email message that you cannot find?
If you are absolutely sure that this wasn't an error on your part, have you contacted the company that is providing your email service?
We do not want to go into details here of who that company is, but if it can be established by the company providing your email service that your account was in some way compromised, which your post suggests, you most definitely should get in contact with the authorities.
Although I have posted in another thread my concern about Dell's policy on this forum regarding privacy rights, I still have a hard time believing that any Dell engineer would be so lawless as to engage in an activity such as what you are suggesting.
Still, if it has happened, oh heavens ... hard to even contemplate what that would signify.
I wil be more than a little bit surprised if a Dell employee doesn't respond to your post with a categorical statement that Dell would NEVER! do such a thing. And offer some assistance to prove that it didn't happen. If one does, please keep us posted as to the outcome. This is most definitely a very serious turn of events, if it is indeed not an error on your part.
I know, I keep coming back to that about you making a mistake, but you can be very sure that law enforcement authorities will do exactly the same before they go to the company that provides your email service to ask them to check their server, which they can and will do, if you file a report. By the way, that would be an issue for the FBI, if you are in the United Sates.
I did not do it.
However, here is the answer: It is a new function provided by the e-mail service company to keep all of the e-mails to prevent user from deleting them unintentionally.
I at first do understand it's just about the e-mail service company. I did not mention a thing about Dell in this particular one.
The post was edit
Ordered 09 / 27 - EDD 10 / 19 - Canceled
Reordered 10 / 22 - EDD 11 / 13 - Delayed to 11/20/09 - Canceled 11 / 19
Reordered 11 / 19 - EDD 12 / 15
11 / 30 SHIPPED
Receive tracking number
Fedex check : DELIVERY TOMORROW 12 / 01
Ordered 27/9/09 - Stuck in "Order Received" until today.
Got put off and called my sales rep every 4 days after the first week.
There's a problem with the previous batch of Core i7 processors and Dell had to wait for a new batch to arrive on the 24th of November (worldwide).
Now their engineers are carrying out necessary tests on the system, and if all goes well they should start shipping again on the 3rd of December (tomorrow).
Glad to report that when my 1645 RGBLED comes Dell should be shipping with the 130w adapters to fix the power issue.
Honestly, the delays aren't really a bad thing. I'd rather have the delay than have a faulty system afterwards.
Cheers guys, I'll try to keep you updated.