Shipping with UPS issue

I ordered two new Dell desktops systems (one for me and the other for my son) on the 26th of February. On the 27th, I received and e-mail saying that the surge protectors would be shipped to me by March 1st. That afternoon, I received and e-mail saying that said that no-one was home, and that they'd try again the next day (which was odd since I was home all day). On 2nd Mar., I saw on the site that the package was signed for and delivered to someone I didn't know. I went to UPS to see what the issue was, and they gave me and e-mail address and an 800 number to call. The next day, I got an e-mail from UPS saying that it was delivered to the wrong address, but I'll have to call Dell to begin and investigation. After several useless web pages, I finally reported the issue, and received and auto response saying that they would contact me within 24 hours of reporting the issue. I'm still waiting. I know some will say that it's just surge protectors, but you have to remember that it was the first part of an order. If they botched this up should I cancel my order now, request changing my shipping method, or try and call the BBB (Better Business Bureau) on UPS? 

Is there and (800) number I can call Dell directly?