I keep getting these private mails ......
"Hello, I’m your Dell virtual assistant. I see you've opened a thread. From your previous conversations, I can see that the service tag of your system is *******. Could you please confirm if this is correct? Otherwise, please provide the correct Service Tag / Express Service Code. "
Yet I have already provided the service tag many times. In fact the Virtual Assistant knows what it is and tells me in the private message. Oh, and I haven't opened a thread either, the message came after I replied to an already existing thread.
But wait, .... I bet I get another one for this "new" thread", even the the VA has had me confirm it many times.
It does seem like spam. It's unclear how the bot wants you to provide this information, or whether it has received it -- because there's no response and you may get the request again.