3 Argentium

Spam mails by Dell Virtual Assistant ?

I keep getting these private mails ......

"Hello, I’m your Dell virtual assistant. I see you've opened a thread. From your previous conversations, I can see that the service tag of your system is *******.   Could you please confirm if this is correct? Otherwise, please provide the correct Service Tag / Express Service Code. "

Yet I have already provided the service tag many times. In fact the Virtual Assistant knows what it is and tells me in the private message. Oh, and I haven't opened a thread either, the message came after I replied to an already existing thread.

But wait, .... I bet I get another one for this "new" thread", even the the VA has had me confirm it many times.

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Community Manager
Community Manager

Re: Spam mails by Dell Virtual Assistant ?

The way I understand the bot protocol, you will receive a bot reply every time you =
* Start a new thread
* Reply to another users thread

 

So once you provide your Service Tag number, on subsequent post or replies, the bot will still ask if that Service Tag number is yours.


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2 Bronze

Re: Spam mails by Dell Virtual Assistant ?

It does seem like spam.  It's unclear how the bot wants you to provide this information, or whether it has received it -- because there's no response and you may get the request again.

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