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USB doesn't recognize printer
Hi,
I am trying to use a new printer with my laptop, but when I connect it to my USB it says that it cannot recognize the device. I contacted Lexmark, and was told that in my 'device manager' under my 'Universal Serial Bus', I should have a 'USB printing Support', and that I should contact the manufacturer of my computer to check why I don't have it (update the drivers). Does anyone know how do I get the 'USB printing support' into my device manager, or even better - what may be the reason that I cannot recognize the printer on my laptop?
I searched google, and found similar questions posted in forums. Most of them remained unanswered and were involved with a Lexmark printer. Other places suggested to reset the BIOS. I understand that this is a radical step, so before I do that I hope someone has some suggestions for me.
Laptop is Vostro 1500, Windows XP.
Thanks!
TheRealFireblad
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February 16th, 2009 06:00
Welcome to the forums :emotion-21:
Try downloading/reinstalling your chipset drivers from Vostro 1500 'Drivers & Downloads' section on the Dell website?
And - as with all USB devices... remember to install the printer drivers/software before connecting it to the laptop :emotion-55:
mcbenus
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February 20th, 2009 09:00
I tried - didn't work. I have the printer software installed, and it is supposed to lead me step by step (next, next) but it's not working. I guess the main problem is that my device manager does not show that I have a 'USB printer support'. On the Dell website I found all the drivers for my Vostro 1500, but did not see any USB drivers. How do I get to have 'USB printer support'?
Thanks!