2 Posts
0
892
Why the Service Tag Request from DELL-Cares?
Why does it ask for private info that shouldn't be shared in a post? I know it's an automated PM, but why send one that requests info at all? Why not just send a welcome to the community PM that no one would expect to reply to?
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
January 31st, 2020 06:00
Dell needs the service tag number to ascertain if the purchased warranty is still current. If yes, then the issue is routed to an agent to work. If out of warranty, the bot will then reply saying that a fellow community member will be assisting.
When logged into the Forum, you see the Private Message envelope. You open it and reply.
By the way, I also sent you a Private Message with a link to your specific Latitude E6430 service tag page. On that page, click, "View system configuration". That page shows when it shipped from Dell and when the 3 year warranty expired.