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2 Bronze

Windows could not load the installer for mouse and keyboard

A few weeks ago, I moved my pc and to disconnected all of the cables.  I did not pay attention to which ports the USB devices were connected to.  Ever since then, whenever I start my computer, when the desktop is displayed, I get the following series of screens:

1.  Windows could not load the installer for the mouse.  I click on OK. 

2.  I then get the Found New Hardware Wizard.  I tell it to install the software automatically.    After searching, the wizard tells me it can not install the hardware because it can not find the software. 

3.  After that, the same thing happens for the keyboard.

I've tried connecting a Dell wired USB mouse, but the pc can not load the installer for it.

Even though I'm getting the messages, the mouse and keyboard are working fine.

PC: Dell Dimension DM051, running Windows XP, Media Center Edition 2002, svc pk 3. 

Keyboard: Dell wired USB keyboard that came with the pc.

Mouse: Logitech wireless USB.

The device manager identifies the devices correctly under the Human Interface Devices. However, The Keyboard and Mice and other point devices list each as Unknown device.

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11 Replies
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8 Xenon

Re: Windows could not load the installer for mouse and keyboard

Hi, thompsonkc:

DM051 is not your model, but it makes no difference. This is a driver problem. Try installing the Logitech drivers that came with your mouse and keyboard.

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2 Bronze

Re: Windows could not load the installer for mouse and keyboard

Thank you for the reply, Osprey4.  The pc model is a Dell Dimension E510.  As far as reloading the drivers for the Logitech wireless mouse and Dell keyboard, I have tried to reload the drivers, several times, with no success.   The Found New Hardware Wizard gives me an error message "Cannot install this hardware".  I get this message, regardless if I tell it to load it from the cd that came with the mouse, or if I use the option to install the software automatically.

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8 Xenon

Re: Windows could not load the installer for mouse and keyboard

Ok, I found something else to try.

1. Search for a file named SFCFILES.DLL in the C:\windows\system32 folder and rename it to SFCFILES.BAK.

2. Download SFCFILES.DLL from this site.

3. Copy the downloaded SFCFILES.DLL to your C:\Windows\system32 folder.

4. Reboot.

Let me know if that works.

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2 Bronze

Re: Windows could not load the installer for mouse and keyboard

Could you please specify the site?

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8 Xenon

Re: Windows could not load the installer for mouse and keyboard

Here.

Sorry.

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2 Bronze

Re: Windows could not load the installer for mouse and keyboard

I downloaded the dll  and replaced.  I've rebooted and I get the same series of screens about mouse and keyboard.

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8 Xenon

Re: Windows could not load the installer for mouse and keyboard

I'm short on ideas here. Can you uninstall the Logitech drivers in add/remove?

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2 Bronze

Re: Windows could not load the installer for mouse and keyboard

Let's look from a different angle....If I connect a Dell usb wired mouse to a different usb port, I get the same series of screens, so I'm thinking that the issue is not unique to the logitech mouse, but resides else where.

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8 Xenon

Re: Windows could not load the installer for mouse and keyboard

You're correct. The solution I posted above was said to have worked. The alternative solution presented was to reinstall the OS, but that seems a bit extreme. Why don't you try the desktop general hardware forum?

Sorry I wasn't able to help you work this out.

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