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Last reply by 02-12-2010 Unsolved
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lojack for laptop

I had recently replaced my new laptop HDD  and lost the application  of lojack , the program came preinstalled i had purchased it with my new laptop, the new HDD sent to me by dell did not have this application how can i download a replacement application .thanks

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5 Iridium
244

Welcome to the forums :emotion-21:

 

 

Did you register the product, or was it already pre-registered (by Dell) in your name?

I ask, because I don't think it can be downloaded again - from anywhere on the Dell website at least?

If you at least still have the registration details for it, you may (/*may*) be able to download the latest version direct from the Absolute Software website?

 

But I'm very surprised you didn't get such important software on its own disc, among the others you [should've] received with the laptop :emotion-3: :emotion-40:

'Backup'/replacement discs can normally be requested, but if it wasn't originally supplied on disc, you'll need to contact Dell tech support, to see what they can advise?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

2 Jasper
2 Jasper
244

Lojack is not stored on the hard drive.  If it was than a theif could easily erase the operating system and than lojack would be erased which makes Lojack a pointess program.
Right here it actually says the software is embedded in the BIOS.
http://www.absolute.com/products/lojackforlaptops/technology

In short, replacing the hard drive has no effect at all on Lojack.   It is still there.

2 Jasper
2 Jasper
244

You should have received a disk with your computer.  If you did you have the registration number.  Dell just replaced my defective computer and LoJack was not on it.  I had registered Lo Jack when I received my old computer.  I called them and we were able to download the program to my computer since I still had over a year left on the contract.  Call them.  The phone number is on their website.  They were very helpful.

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