I am new here, I just joined today after being online with tech support. I have been trying to post in the support forum, and can't find a way to do that, I don't have the link to start a new thread like on this page. Is there a reason for that, or am I missing how to get in and post somehow?
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Ever since dell revamped the dell forums format, it seems it created a lot of confusion for all of us. It was so easy before to post comments or reply to a thread. I really want the old format back. What do you think guys?
Hi - just managed to post. Selected the forum I wanted to post to (in my case Laptop) then the sub-category in that forum, and presto - the start new thread link appeared. Good luck!
I have been trying to post in the support forum, and can't find a way to do that, I don't have the link to start a new thread like on this page.
I agree completely, that the new forum layout takes a lot of getting used to - and even after you do get used to it, it's still a love-hate relationship (I personally don't like it very much), but let's try this example, to see if it helps any of you find your way around a bit easier:
Let's say you wanted to start a new thread on the forums regarding a problem you're having with (i.e.) the hard drive in your laptop.
There are actually two forum options you could post in - 'Laptop' or 'Disk Drives (HDD, CD/DVD, Blu-Ray)' - each/either of which would be acceptable.
But if a problem relates to a laptop, specifically... I'd personally opt to post it in the 'Laptop' section.
To get to where we want... look in the menu at the top left side of the main forums page.
Under the 'Tech Support' heading, is the 'Laptop' link. Click on that, and a new page will open.
In the top left menu again, are three laptop sub-sections: 'Audio', 'General Hardware', and 'Video'.
Our hard drive problem is obviously neither audio or video, so we'd click on the General Hardware link.
Look in the top right of the new page which opens, and... directly to the left of where it says 'Users Online' (in bold), you'll see the option to 'Start a New Thread' emoticon.Idea.title
If your problem was with a desktop system, then you'd either click on the 'Desktop' link on the forums front page, or select one of the specific headings listed under the 'Tech Support' - i.e. 'Peripherals' (i.e. keyboard, mouse, speakers etc), 'Software & Operating Systems', Virus & Spyware', or whichever is appropriate to the problem you're having.
If you click on 'Desktop', you'll see the same three sub-sections, and you'd follow the exact same procedure to start a new thread.
If you click on one of the specific topics (i.e. Peripherals), you'll see various sub-section categories - depending on which topic you click on.
Select the most appropriate one, and again look in the top right for the 'Start New Thread' link.
From experience, I've found that: “Beauty is in the eye of the beer-holder”!!
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