Highlighted
ryaz101
Bronze

Hello every one, dell ripped me off

I am very sorry to state this issue here on dell forum, but I just want to let people know that what dell can possible do with you without you even notice !!!!! be very carefull

My problem:

I bought a memory from dell's website for my dell laptop, unfortunately I could not find the proper slot to install the new memory so I called dell and told them about the problem I need help with, they connected me with tech support and finally I was able to hold a person who helped my with installing the memory I was really thankfull to they guy's help.

Note: I specifically asked the guy that would I be charged for the support I am getting from him, he said no you would not be charged for

No one even mentioned about my support or warrany period that it has been expire or we (dell) want you to extend it or any thinglike that, I never provide any infromation like my credit card or any thing to any of dell agent because nobody even ask for it

Unfortunately I have dell financial account which dell knows, but any way after a month or so I received a bill from dell that I owe 181 and change dollar on my dell financial account. It stated the date of transaction which I was not aware that if I made any purchase on that day because I never did. So I looked up into my account and found out that they not really sure who but my guess is tech support put a extend support contract for me and charged my account which account I never give to anybody.

I called dell and they walked me to almost all of dell's department like financial, techs support, customer serverices etc... saying that it is my fault and the chances are that I asked for it and that is the only reason dell can put order on your behalf, but that is not even close to the truth.

Now it is almost a month that I am calling dell twice a week but not getting any thing good except forwarding to different departments and finally getting to some voice mails, I left voice message for couple of time but never heard any thing back from any body.

Please please please help me with my situation if any one can I would be really thankfull, and please forgive me for my mistake that made to dealt with dell I would not repeat it again I am so sorry about that 

Thank you

 

0 Kudos
29 Replies
PH3N0M
Gold

Re: Hello every one, dell ripped my off

If they billed your credit card, call your credit card holder and dispute the charges. If it's a debit card or checking account, go to your financial institution (bank) and dispute the charges. Let them know you were charged for services you never received. The FIRST thing you need to do is remove all credit/account info from your Dell account so they can't do this again. I have no doubt that you're telling the truth. It seems these days, Dell will shaft anyone to make a buck. Good luck and let us know how it goes!

[url=http://www.facebook.com/group.php?gid=93963126733&ref=ts]Join the Dell XPS 730 & 730x group on FACEBOOK![/url]

 

XPS 730x H2C (aluminum clear coat chassis)

Windows 7 Professional x64
Intel Core i7 920 @ 3.60ghz (soon-to-be a Core i7-975)
6gb Corsair Dominator DDR3-1600
(4) - 300GB VelociRaptors with (3) in RAID0
Western Digital MyBook 1TB
(2) - XFX Black Edition GTX 285's in SLI
(2) - DVD/RW+CD/RW Drives
Creative X-FI Titanium sound card
Logitech G5 laser gaming mouse (blue)
Logitech G19 gaming keyboard
Logitech G35 headset
Dell 3008WFP-30" LCD @ 2560x1600
X-TRAC Ripper mouse pad


0 Kudos
osprey4
Diamond

Re: Hello every one, dell ripped my off

Sorry to hear about that. I'm not sure what country you are in, but this seems like poor treatment.

0 Kudos
muto
Platinum

Re: Hello every one, dell ripped my off

.

0 Kudos
ryaz101
Bronze

Re: Hello every one, dell ripped my off

I am in USA (New York)

Yes it is poorest treatment I got from dell, what else you can expect.  I am going to waste more of my school time tomorrow again by calling them...

This is very upsetable to me and distrubing my study as well, I would be really helpful if I got help to resolve this issue

 

Thank you for your time

0 Kudos
ryaz101
Bronze

Re: Hello every one, dell ripped my off

Yes you are right it will not help at all since the customer service people will check it again and they will say the same thing again

0 Kudos
ryaz101
Bronze

Re: Hello every one, dell ripped my off

Another good one

 

Dell deleted my posting since it was showing them the mirror of what is happening in dell

0 Kudos
osprey4
Diamond

Re: Hello every one, dell ripped my off

Ryaz:

Dell only deletes posts that violate TOS, such as posting employee names, your service tag, etc.

Obviously, they don't delete posts for complaining (or bad English ).

0 Kudos
ryaz101
Bronze

Re: Hello every one, dell ripped my off

There were no employee name involve in it or my service tag or any thing, yes I mentioned that my case is in dell's fraud department now that might be upsetting for them. that is the only think I can think of

0 Kudos
muto
Platinum

Re: Hello every one, dell ripped my off

.

0 Kudos