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billym44
Copper

(Redirected) Have internet access but won't connect to a browser

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I have a Dell laptop, an Inspiron 15 5558 model running Windows 8.1

 

It connects wirelessly to my home network and tells me (via the status bar) that I have internet access, however it will not connect to a browser, I’ve tried Google Chrome and Internet Explorer.

 

I’ve looked at the DNS settings and TCP/IP settings and all are set to automatic.

 

In Device Manager it tells me that the Network Adaptor drivers are all working fine and the best version is installed.

 

I did a ping test to google.com and it came back without any issue.

 

But it still won’t access the browser! Any suggestions please?

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shesagordie
Diamond

RE: Have internet access but won't connect to a browser

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Best to post this in the Laptop Forum here:

http://en.community.dell.com/support-forums/laptop/default.aspx

Bev.

 


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