How long have you been having this issue? Has there been any recent software changes like installing a new application or Windows updates?
Do you see any option that says “Unknown device” in device manager?
Please run a custom test on the touchpad by following below steps
1) Press at the Dell Logo screen
2) At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin ePSA.
3) Choose no for memory test and then choose system test
4) Now click on custom test and highlight Touchpad/ input devices and click run test
Please click on the message tab next your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
February 21st, 2018 21:00
Thank you for your message.
How long have you been having this issue? Has there been any recent software changes like installing a new application or Windows updates?
Do you see any option that says “Unknown device” in device manager?
Please run a custom test on the touchpad by following below steps
1) Press at the Dell Logo screen
2) At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin ePSA.
3) Choose no for memory test and then choose system test
4) Now click on custom test and highlight Touchpad/ input devices and click run test
Please click on the message tab next your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.