Notebook não volta depois de baixar a tampa

Acontece o mesmo comigo. Qual a solução, Dell?

Mesmo problema no meu inspiron 15R, ninguém pode ajudar?

Estou enfrentando os mesmos problemas aqui. Alguém conseguiu uma resposta?

Este problema é resolvido facilmente recriando o arquivo de paginação com os comandos powercfg -h off e após reiniciar, powercfg -h on.

Também é interessante manter os drivers de chipset e vídeo atualizados conforme site de suporte da Dell.

Bom dia, Marlon.

Sua sugestão não funcionou para mim. Fiz os comandos mencionados e numa ocasião onde baixei a tampa a tela simplesmente ficou toda preta e não voltou mais. Observo ainda que isso é intermitente.

Preciso resolver isto pois nestes casos tenho que desligar forçadamente (botão power pressionado) o notebook correndo o risco de danificar hardware e documentos.

Aguardo,

Genivaldo Silva

GPSilva,

Por favor, atualize os drivers de vídeo do seu equipamento no site http://support.dell.com 

Qual a versão do Windows que está utilizando?

Marlon,

Executei o diagnóstico da Dell e primeiro drive sugerido foi o da placa Intel Graphics. Baixei para atualizar e dá erro na execução. Abaixo segue o LOG:

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[02/21/14 08:34:50] Update Package Execution Started
[02/21/14 08:34:50] Original command line: "C:\Users\Genivaldo\Downloads\Video_Driver_KF43F_WN_8.15.10.2696_A03.EXE"
[02/21/14 08:34:50] DUP Framework EXE Version: 3.0.93.1
[02/21/14 08:34:50] DUP Release: KF43FX00-00
[02/21/14 08:34:50] Intializing framework...
[02/21/14 08:34:50] logo.png
[02/21/14 08:34:58] User Command: attended
[02/21/14 08:34:58] DUP Capabilities Value: 8388607 (0x7FFFFF)
[02/21/14 08:34:58] DUP Vendor Software Version: 8.15.10.2696
[02/21/14 08:34:58] Local System/Model Compatible with this Package? Yes
[02/21/14 08:34:58] Local System OS Version: 6.2.0.0
[02/21/14 08:34:58] OS Compatible with this Package? Unknown
[02/21/14 08:34:58] Local System OS Language: Unknown
[02/21/14 08:34:58] Language Compatible with this Package? Unknown
[02/21/14 08:35:31] Identified Behavior : attended
[02/21/14 08:35:31] Temporary payload log file name: C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\DUP59FC.tmp
[02/21/14 08:35:31] Translated Command Line : setup.exe /report "C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\DUP59FC.tmp"
[02/21/14 08:35:31] Path : C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03
[02/21/14 08:35:31] Identified Behavior : attended
[02/21/14 08:35:54] Append Vendor Software Log: C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\DUP59FC.tmp
[02/21/14 08:35:54]
--- Start of Vendor Software Log ---

[02/21/14 08:35:54] Unicode payload log file detected.
[02/21/14 08:35:54] >>> 2/21/2014 08:35:32:308
[Install Configuration]
Installer Version: 1.4.34.0
Compile date = Mon Oct 3 18:09:30 2011
OS command line = "C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Setup.exe" /report "C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\DUP59FC.tmp"
Effective command line = /report "C:\ProgramData\dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\DUP59FC.tmp"
Windows Version = Windows 8
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 2973 sec
Source: C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03
[Languages]
0401 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\ar-SA\setup.exe.mui
0405 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\cs-CZ\setup.exe.mui
0406 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\da-DK\setup.exe.mui
0407 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\de-DE\setup.exe.mui
0408 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\el-GR\setup.exe.mui
0409 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\en-US\setup.exe.mui
0C0A - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\es-ES\setup.exe.mui
040B - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\fi-FI\setup.exe.mui
040C - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\fr-FR\setup.exe.mui
040D - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\he-IL\setup.exe.mui
041A - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\hr-HR\setup.exe.mui
040E - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\hu-HU\setup.exe.mui
0410 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\it-IT\setup.exe.mui
0411 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\ja-JP\setup.exe.mui
0412 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\ko-KR\setup.exe.mui
0414 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\nb-NO\setup.exe.mui
0413 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\nl-NL\setup.exe.mui
0415 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\pl-PL\setup.exe.mui
0416 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\pt-BR\setup.exe.mui
0816 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\pt-PT\setup.exe.mui
0418 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\ro-RO\setup.exe.mui
0419 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\ru-RU\setup.exe.mui
041B - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\sk-SK\setup.exe.mui
0424 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\sl-SI\setup.exe.mui
041D - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\sv-SE\setup.exe.mui
041E - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\th-TH\setup.exe.mui
041F - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\tr-TR\setup.exe.mui
0804 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\zh-CN\setup.exe.mui
0404 - C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Lang\zh-TW\setup.exe.mui
User default LangID: 0x416
User default UI language: 0x416
Loaded language 0416
[Checking requirements]
Checking for admin rights
Admin rights OK
Checking OS
OS check OK
Checking .NET configuration
Check Pass. Found ID: 8 , Min ID: 4
.NET check OK
[Scanning drivers]
Scanning drivers
Found INF = C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Graphics\kit43850.inf
Found INF = C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\ibxHDMI\IntcDAud.inf
[INF Info]
INF = C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Graphics\kit43850.inf
* Section Key not found in INF
Date = 03/19/2012
Version = 8.15.10.2696
ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = Graphics
PackageInfo.Sequence = 0
Manufacturer = IntelGfx,NTamd64.5.1,NTamd64.6.0,NTamd64.6.2
Resolved Manufacturer = IntelGfx.NTamd64.6.2
Inf supports 64 bit.
! Error locating a device section. Skipping inf
[INF Info]
INF = C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\ibxHDMI\IntcDAud.inf
* Section Key not found in INF
Date = 12/06/2011
Version = 6.14.00.3090
ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = DAUDIO
PackageInfo.Sequence = 0
Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1
Resolved Manufacturer = Intel.NTAMD64.6.1
Inf supports 64 bit.
Description: Áudio do vídeo Intel(R)
HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2805
Description: Áudio do vídeo Intel(R)
HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2806
Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101
Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806
Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0000
Removed C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\Graphics\kit43850.inf
Checking 4 part DID's
4ID check OK
* GFX HW not found; disabling HDMI driver install
Removed INF = C:\ProgramData\Dell\drivers\Video_Driver_KF43F_WN_8.15.10.2696_A03\ibxHDMI\IntcDAud.inf
! Didn't find any INF's that match active hardware
IIF will NOT initiate reboot
Exit code = 0xA005
ResultCode = 40965
<<< 2/21/2014 08:35:54:633

[02/21/14 08:35:54]
--- End of Vendor Software Log ---

[02/21/14 08:35:54] Vendor Software Return Code: 5
[02/21/14 08:35:54] logo.png
[02/21/14 08:35:54] Name of Exit Code: DEP_HARD_ERROR
[02/21/14 08:35:54] Exit Code set to: 4 (0x4)
[02/21/14 08:35:54] Result: FAILURE
[02/21/14 08:36:05] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_KF43F_WN_8.15.10.2696_A03.txt

****************************************************************************************************************

Genivaldo

Pelo log identifica que o instalador não localizou a seção do driver correspondente à sua placa de vídeo.

Tente este driver para o Windows 8: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/vostro-3560?driverId=K4X2N&osCode=W864&fileId=3213959210&languageCode=EN&categoryId=VI

Ou este para o Windows 8.1: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/vostro-3560?driverId=KK6CK&osCode=WB64A&fileId=3285741926&languageCode=EN&categoryId=VI

Você não possui uma placa de vídeo dedicada no seu equipamento?

Sim, Marlon. Existe uma placa dedicada em meu aparelho, mas não sei até que ponto ela é utilizada. A versão do Windows é a 8.1 e estou baixando a nova sugestão de driver para testar.

Genivaldo

Marlon,

Baixei a versão sugerida e dá erro ao tentar extrair o arquivo:

"This self-extracting zip files is part of a multdisk zip file. Please insert last disk of the set".

GPSilva,

Se você possui uma placa de vídeo dedicada,  é nela que precisamos prestar atenção.

Consegue atualizar o driver específico para ela?

Me sugira o driver então, Marlon. Nos links que passou os arquivos são referentes a placa Intel HD Graphics 4000 Driver.

Por aqui tudo certo, agora eu consigo abaixar a tampa do notebook sem nenhum problema. 

Pois é... e aqui comigo ainda não.

Marlon, baixei o drive que recomendou, instalou sem problemas, mas o caso ainda continua. Hoje, domingo, baixei a tampa por duas vezes sem problemas (a tela voltava). Na terceira ocasião a tela ficou preta e fui obrigado a desligar no botão POWER novamente.

LCSATAIDES, que máquina você tem? Qual driver você instalou?